Sales Operations Analyst

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. 

So, what’s the role all about?     

We are seeking a Senior Sales Operations Business Analyst to join the Global Revenue Operations Team. The Analyst will provide comprehensive analysis and insights to top management across the different units. 

The Senior Sales Operations Analyst will work alongside the Sales and Business Operations team globally, helping us enhance and automate reporting tools and processes, from the sales representative level to the executive level.  

 How will you make an impact?

You will support the sales organization by helping bring structure, insight, and consistency to how we plan, measure, and operate. This role blends hands-on analysis with close collaboration across teams, providing a strong foundation for business decision-making.

• Perform data analysis, identify trends, and deliver clear insights to support sales and business decisions.
• Build a strong understanding of the unit’s data structure, booking plans, targets, and performance results.
• Support the management of sales goal sheets and quota setting for sales and sales-supporting roles, ensuring alignment with annual plans and leadership guidance.
• Help maintain quota accuracy throughout the year, including tracking changes, validating data, and communicating updates to stakeholders.
• Act as a key point of contact for the unit’s sales organization, building effective working relationships with partners across functions.
• Participate in global initiatives aimed at improving consistency, scalability, and best practices across the broader organization.
• Assist in streamlining, automating, and improving sales and operational processes.
• Provide reliable, high-quality support to Business Operations and Sales teams with a strong service mindset.
• Contribute to ad hoc analysis, reporting, and special projects as business needs evolve.

Do you have what it takes?

• 3+ years of relevant experience in sales operations, business operations, analytics, or a related role.
• Strong Excel skills and solid overall technical aptitude.
• Experience with Salesforce and Power BI is a plus.
• Exposure to AI or machine learning tools is a plus, with a willingness to learn and apply new technologies.
• Clear communicator who can work effectively with both technical and business partners.
• Self-motivated, eager to learn, and comfortable taking ownership of tasks from analysis through execution.
• Collaborative team player with a strong service orientation and respect for cross-functional partnerships.
• Detail-oriented, with good business judgment and a consistent focus on accuracy and deadlines.
• Proactive approach to process improvement, problem-solving, and operational stability.

What’s in it for you? 

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which offers maximum flexibility: 2 days in the office and 3 days of remote work each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking drive innovation, generate new ideas, and foster a vibrant, interactive atmosphere. 

About NiCE 

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. 

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. 

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.