Druva is the leading provider of data security solutions, empowering customers to secure and recover their data from all threats. The Druva Data Security Cloud is a fully managed SaaS solution offering air-gapped and immutable data protection across cloud, on-premises, and edge environments. By centralizing data protection, Druva enhances traditional security measures and enables faster incident response, effective cyber remediation, and robust data governance. Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva safeguards business data in an increasingly interconnected world. Visit druva.com and follow us on LinkedIn, X and Facebook.
The Role & The Team:
The Sales Operations Specialist is responsible for providing Druva sales teams with accurate, timely, and high-quality order processing support. Reporting to the Senior Channel Sales Operations Specialist, the role sits within the Sales Operations team which interacts with the entire sales organization. This position plays a key role in ensuring order accuracy, compliance, and efficiency, contributing to the overall operational effectiveness and excellence of the sales function.
What You Will Do:
● Own and support end to end Dell order processing, including quote validation, order submission, and issue resolution
● Work with cross functional teams to support sales order processing requirements and quote support
● Perform highly manual, detail-oriented order processing that requires careful coordination of multiple inputs and data points
● Collaborate with other Sales Operations Specialists to deliver exceptional support
● Enable sales teams by providing guidance on Dell sales processes and deal submission best practices
What We Are Looking For:
● Ability to function independently with a high degree of accuracy and accountability in a fast-paced environment
● 2+ years of experience in sales support
● Prior experience supporting Dell order workflows or similar OEM/channel-based order processing is strongly preferred
● Customer-centric orientation with the ability to build relationships via email, video conferencing and phone calls
● Excellent organizational skills, adherence to deadlines, ability to prioritize and manage multiple projects at once
● Professional demeanor required with ability to interact with many people in sometimes challenging circumstances
● Exceptional attention to detail to carefully review work, identify and correct errors, and maintain high-quality standards across all deliverables
● Experience using Salesforce CRM and Salesforce CPQ is a must
● Align with Druva company core values, one-team mentality
● Curious and resourceful and have the desire to learn new processes
● Proficient in Microsoft Office and Google tools
● Ability to work extended hours during quarter-end periods is required
● Required to align working hours with Pacific Standard Time (PST)
● Willing to be in our Pune office as required
Top Skills
What We Do
Druva delivers data protection and management for the cloud era. Druva Cloud Platform is built on AWS and offered as-a-Service; customers drive down costs by over 50 percent by freeing themselves from the burden of unnecessary hardware, capacity planning, and software management.
Why Work With Us
We are the leader in cloud data protection and cloud is the way of the future! With over $300M in funding and our Pre-IPO status, it is the perfect time to jump on board. Two of our company values are "challenger mentality" and "one team". We truly believe in the impact we can make together and we are not afraid to push the status quo.
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