Sales Operations Analyst

Hi there! We’re Carbyne, and every day, we’re on a mission to revolutionize public safety. As the global leader in emergency collaboration technology, we’re building a cutting-edge platform that helps save lives—think live video streaming, real-time chat, and precise location tracking. 

Our tools empower emergency teams to respond faster and smarter, ensuring help reaches those in need ASAP! With partnerships with tech giants like Amazon, Microsoft, and AT&T, we’re innovating life-saving solutions for over 400 million people worldwide 

Are you ready to make a difference with us? Let’s do this! 

🚀 About the Role

In this position, you’ll play a critical part in advancing Carbyne’s mission!

Carbyne is seeking a highly motivated and analytical Sales Operations Analyst to join our dynamic Sales Operations Team. If you are passionate about data, possess a strong analytical mindset, and thrive in a fast-paced environment, this is the perfect opportunity for you. As a trusted advisor to our commercial team, you will leverage your expertise in data analysis and process improvement to drive sales efficiency and revenue growth.

We are looking for an individual who is a self-starter, a resourceful problem solver, and eager to collaborate with cross-functional teams to achieve shared goals.

🎯 Here’s What You’ll Be Doing

• Develop customer agreements in collaboration with Sales, Leadership, Legal, and Finance assistance
• Work closely with the CSM and the sales teams on client requests and inquiries
• Participate in the RFP/customer solicitation process by working with internal SMEs
• Assist with proposal content moderation in Responsive or other content management tool
• Develop and maintain workflows and processes
• Collaborate with the Finance and Product teams to manage and maintain product catalogs, price books, pricing rules, and discount schedules
• Create and maintain all documentation related to CRM maintenance process (SOPs).
• Collaborate with internal resources to ensure reports are translated into actions, and results are monitored
• Build Salesforce reports and dashboards based on business and leadership needs
• Provide accurate data for Weekly Deal Reviews and pipeline meetings
• Optimize the customer journey and sales cycle by developing and executing operational plans
• Proactively work with business leaders across departments to support business decisions, including growth/churn strategy, territory optimization.
• Continually seek opportunities for improving team performance through thoughtful examination of processes, technology systems/tools, and personnel

To shine in this role, you’ll need:

• 2+ years in SaaS Sales Operations with a leading technology company
• Comfortable working with Salesforce flows, formulas, custom views, reports and dashboards
• Experience with purchase order, contract management, and proposal management 
• High proficiency in Google applications 
• Great problem solving and analysis skills, leadership skills, and ability to communicate well with a senior management team
• Detail-oriented with a knack for organization and process improvement. Comfortable working in a fast-paced environment while dealing with ambiguity
• Meticulous organizational skills 
• Capacity to manage and prioritize a large number of requests
• Proactive, loves to help others, and excited by getting things done
• Great communication and interpersonal skills
• Passion for supporting law enforcement, first responders, and other government agencies

Feeling unsure because you don’t check every box? Don’t worry, we’ve been there too. At Carbyne, we value passion, potential, and a willingness to learn. If this role excites you and aligns with your career goals, we encourage you to take a chance and apply! You might be exactly who we’re looking for!

👩🏽‍⚕️ Comprehensive healthcare (medical, dental, vision).
💸 401(k) matching—because your future matters!
🏖️ Unlimited vacation days (yep, really!).
👶 Parental leave—family first!
💪 Health & wellness perks to keep you feeling great. 

☎️$100 monthly allowance for your phone and internet because streaming cat videos and answering emails both count as “work,” right? 

Plus, you’ll join a team that believes in inclusion, equality, and having fun while making a difference. 

🌍 Our Promise

At Carbyne, we celebrate diversity and strive for a workplace where everyone belongs. We’re dedicated to fostering a welcoming and inclusive environment where everyone feels respected, supported, and empowered to succeed!  Where every person counts.

Let’s make the world safer together! 

(Note: We are unable to sponsor employment visas at this time.)

The pay range for this position in New York City is $80,000 - $90,000 + equity + benefits). Base pay offered may vary depending on job-related knowledge, skills, and experience.