CRM Specialist

Job Title: CRM Specialist / Manager
Location:  Atlanta / Remote
Reports to: SVP Sales Operations
Exemption Status: Full Time, Exempt

Who We Are

Impiricus is the next-gen ecosystem bridging the gap between HCPs and healthcare through multi-directional communication powered by AI. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to cut through the noise and put physician care delivery at the forefront. With our unique access to HCPs, their insights, and clinical expertise, we are committed to providing life science companies with innovations needed to deliver clear, reliable, and evidence-based resources into the hands of HCPs. Guided by a council of trusted physician advisors, we ensure every message leads to better patient care.

Job Summary:

Impiricus is seeking a CRM Specialist to manage and optimize our platform, ensuring smooth sales pipeline operations and maximizing efficiency. The ideal candidate will have a deep understanding of CRM, automation tools, and reporting functionalities to support the sales and marketing teams in achieving their goals.

Duties/ Responsibilities:

• Oversee the administration, configuration, and optimization of CRM.
• Manage and maintain the sales pipeline, ensuring accurate data entry and seamless workflow automation.
• Lead standups to review the sales pipeline
• Develop and implement lead nurturing and sales automation strategies.
• Work closely with sales and marketing teams to align processes with business objectives.
• Create, customize, and maintain dashboards and reports to track key sales metrics.
• Provide training and support for sales and marketing team members.
• Ensure data integrity by regularly auditing and cleansing CRM records.
• Integrate with other tools and platforms as needed.
• Monitor and troubleshoot CRM-related issues, working with CRM support as necessary.
• Stay updated on CRM updates, best practices, and emerging trends.

Experience:

• 2+ years of experience managing a CRM, ideally Hubspot.
• Experience with Lead Automation and pipeline funnel conversion
• Experience in CRM data management, reporting, and analytics.
• Ability to troubleshoot and resolve CRM-related technical issues.
• Strong communication skills and ability to collaborate with cross-functional teams.
• Detail-oriented with excellent problem-solving skills.
• HubSpot certifications (e.g., HubSpot CRM Certification) are a plus.

Benefits

Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being.

• Full support and career-development opportunities to expand your skills, enhance your expertise, and maximize your potential along your career journey;
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act;
• Generous Total Rewards Plan including comprehensive healthcare (health, dental, vision), life insurance, unlimited PTO, and 401K matching.

Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.