Sales Operations Analyst

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital seeks a 100% remote Sales Operations Analyst to join our sales operations organization. Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.

As the Sales Operations Analyst, working remotely in Costa Rica, you will provide sales operations support to various sales functions. The primary goal of this position is to provide opportunity and documentation quality assurance to support the sales cycle. This role works across business lines to help implement key initiatives in sales operations.

What You Will Do:

• Responsible for understanding the internal sales process from opportunity creation through project notification to better assist the sales team.
• Provides support to the sales team regarding opportunity contracting processes and systems through the sales cycle.
• Acts as a member of the primary Sales Quality Assurance (QA) Team, striving to maintain high levels of quality, accuracy, and consistency in the sales quality review process.
• Works closely with sales team members to resolve Sales QA outstanding issues, guiding team members through the process to alleviate as much administrative effort for sales as possible.
• Acts as liaison between the sales team and other internal customers such as procurement and accounting.
• Identifies opportunities for efficiency improvements by understanding bottlenecks and inconsistencies. Proposes new process alternatives.
• Provides guidance to Sales teams on contract requirements, including reviewing Terms & Conditions for accuracy, consistency, and relevance, advising on adjustments as needed to ensure documents meet the requirements of potential TTEC Digital audits.
• Works with the sales team to ensure data accuracy and integrity in our Customer Relationship Management system (CRM).
• Ability to handle multiple priorities at the same time as the role includes responsibilities within multiple queues within CRM as well as handling email correspondence within the SalesQA inbox in Microsoft (MS) Outlook.

What You Bring to The Role:

• Bachelor’s degree in a business or sales-related field, or equivalent experience in a professional services environment.
• 2+ years of experience in sales operations or other people optimization roles
• High proficiency in English is mandatory.
• Proficiency with the Microsoft Office Suite, with emphasis on MS Outlook, MS Word, and MS Excel.
• Proficiency with a CRM tool, preferably Microsoft Dynamics 365.
• Strong analytical skills and ability to work in high-pressure situations while maintaining a positive attitude.
• Demonstrates strong interpersonal skills with the ability to establish and maintain effective working relationships with staff, management, and external stakeholders.
• High level of initiative and demonstrated ability to manage multiple projects with clear expectations/timelines.
• Ability to influence without authority across the organization.
• Excellent communication skills; both written and verbal.

What You Can Expect :

• Medical, dental, and vision 
• Tax-advantaged healthcare accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off