Sales Operations Analyst

Tate & Lyle is on a journey of change, inspired by our purpose of Transforming Lives through the Science of Food. Today, we are a global leader in sweetening, texture and fortification products that remove calories and add fibre. Customers use our innovations to create healthier, tastier food and drink for billions of consumers. Across the world, we are unlocking the curiosity and courage in our people – to foster a truly experimental culture and create a tech-enabled, more agile, risk-ready operation. Join us to play your part in growing our business and its positive impact on communities, society and the planet.

ROLE PURPOSE

The Sales Intelligence Analyst will play a pivotal role in enhancing our commercial processes through data-driven insights and automation. This position is responsible for collaborating closely with the sales team to ensure accurate data entry, supporting the implementation of commercial policies, and analyzing business processes to identify opportunities for automation using Power Automate and Power BI. The role involves generating and interpreting sales reports to drive process improvements, ensuring data quality and compliance, and providing user support across various departments. The ideal candidate will possess strong analytical skills, a deep understanding of B2B sales processes, and the ability to communicate effectively in multicultural environments. This role requires working from 7 AM to 4 PM (Mexico Time) to provide support to South American countries and is essential in driving operational efficiency and supporting the sales team to achieve business objectivess.

MAIN ACCOUNTABILITIES

• Collaborating closely with the sales team during the contract creation process to ensure accurate data entry into systems.
• Support the implementation of commercial policies, ensuring adherence to sales guidelines for channels and end-users.
• Analyzing business processes and effectively communicating with key stakeholders to identify reporting needs or opportunities for process automation.
• Analyzing and interpreting sales process reports (e.g., sales activities, opportunity pipeline, average time to close, win-loss characteristics, etc.) to identify areas for sales process improvement.
• Collaborating with other departments such as Finance, Customer Service, IT, Planning, Legal, Global Sales Operations, etc., to provide user support and develop projects.
• Demonstrating a deep understanding of the market to create reports based on information from external suppliers.
• Monitor and improve the performance of BI tools.
• Ensuring data quality and compliance.
• Timely project delivery.
• Smooth implementation of enhancements into the production environment.

What we’re looking for

We look for people who will thrive in a changing business and a culture that is evolving day by day – we value curiosity, courage and a willingness to challenge others constructively. Hungry for impact, you will be excited by delivering original and imaginative content for our fast-growing business. You also need:

COMPETENCIES, SKILLS, KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS 

COMPETENCIES

• Analytical thinking and problem-solving skills to analyze data with attention to detail, identify inefficiencies, and propose data-driven solutions for improvement.
• Ability to clearly communicate findings in multicultural environments, both in writing and verbally, to resolve queries and ensure process clarity.
• Detail-oriented, action-oriented, and able to exercise good judgment in fast-paced environments.
• Confidence to address potential issues, identify missed opportunities, or raise concerns among colleagues.
• High personal accountability, adaptability, empathy, and innovative thinking.
• Data-driven decision-making.
• Ability to interpret and explain reports and processes to a non-technical audience.
• Effective independent work.
• Strong drive and initiative.
• Excellent interpersonal skills and the ability to work across diverse cultures.
• Proficiency in navigating a global, matrixed organization.
• Ability to handle ambiguity, navigate uncertain situations, and seek clarity.
• Strong attention to detail.
• Problem resolution skills.

QUALIFICATIONS

• BA/BS from an accredited college/university or equivalent professional experience.
• High proficiency in English; Portuguese is a plus.
• Proficiency in MS Excel (including Tables, Pivot Tables, Graphs, etc.) and the MS Office suite.
• Familiarity with data visualization tools (PowerBI, Tableau, etc.).
• Knowledge of Salesforce.

EXPERIENCE

• 2-4 years of professional experience in areas such as Sales Operation, Commercial Excellence, Business Intelligence, etc.
• Experience with data analysis and reporting to support business areas in making process improvement recommendations and decisions based on data.
• Experience using Salesforce.

• Experience with other Microsoft Power Platform tools such as Power Apps, Power Automate, and Power BI.

SKILLS / KNOWLEDGE

• Understanding of B2B sales processes.
• Knowledge in Salesforce
• o Knowledge in data tools such as Excel, Power BI, Tableau, etc.

Rewarding your contribution

As a business operating in 50 countries worldwide, we offer a global rewards package to all employees alongside a range of country-specific benefits. The global package includes a bonus scheme, 16-week Equal Parental Leave and mental health & well-being support.

Apply now!

This is a pivotal time in Tate & Lyle’s the 160-year history. We hope you will join our team in Transforming Lives through the Science of Food.

Tate & Lyle believes in the strength of an inclusive workforce. We are committed to all our employees being seen and heard, and value the contributions of people with unique backgrounds, identities and experiences. We welcome applications from all.

Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.

Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.