Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Responsibility
- Provide “book to install” (COA) operational support for sales orders in Taiwan/SEA and internal orders etc.
- Coordinate with Sales, Finance, Factory as well as other cross function teams to ensure on time order acceptance as well as revenue execution.
- Enter and process of customer orders timely and correctly.
- Proactively follow all customers’ order status and communicate order confirmations/changes to customer and commercial team.
- Ensure clean order acceptance based on corporate policies within target days.
- Responsible for timely, accurately data entry and completed document filing.
- Support Account managers to enable clean quotes.
- Communicate with customers to ensure on time shipment. Identify revenue risks and escalate timely.
- Attending weekly revenue meetings.
- Provide documents support to customer in terms of import logistics. Support insurance claim when damage occurred.
- Follow up on back orders and local purchases.
- Back up support to other Sales Operations team members.
- Ad-Hoc tasks/duties assign by Superior
The Requirements
- Typically requires over 3-5 years of sales support/order process experience at multinational corporations. Equipment sales support experience is preferred.
- Fluent in English and Chinese language
- Knowledge of International Trading (Export, local requirements, tender procedures) is required
- Requires outstanding problem solving, follow-through, attention to detail and organizational skills
- Critical soft skills include self-motivation, the ability to multi-task and remain composed under pressure, professionalism, written and oral communication skills, and strong team and customer orientation.
- Ability to maintain professionalism and courtesy under pressure.
- IT Skills (Microsoft packages, ERP system experience)
- Purchase Order review competence (terms & conditions)
- Attentive to quotation and order details and accurate in processing of data via the various IT systems.
- Needs to understand that his/her output is vital to execution of an order and customer satisfaction.
- Understands global and local processes and takes initiatives for process improvements where applicable.
- Graduated from Full-time University with a bachelor’s degree is required
Skills Required
- 3-5 years sales support/order processing experience at multinational corporations
- Equipment sales support experience
- Fluent in English and Chinese
- Knowledge of international trading (export, local requirements, tender procedures)
- Outstanding problem solving, follow-through, attention to detail and organizational skills
- Self-motivation, ability to multi-task, remain composed under pressure, professionalism, written and oral communication skills, team and customer orientation
- Ability to maintain professionalism and courtesy under pressure
- IT skills (Microsoft packages, ERP system experience)
- Purchase order review competence (terms & conditions)
- Attentive to quotation and order details and accurate data processing in IT systems
- Understands global and local processes and takes initiative for process improvements
- Bachelor's degree (full-time university)
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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