ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
We are currently seeking a Sales Operations Manager to join our diverse and dynamic team. As a Sales Operations Manager at ICON, you will play a pivotal role in preparing and analyzing sales data and performance metrics to identify sales trends, generate actionable insights and drive strategic initiatives that enable sales leadership accelerate revenue growth.
What you will be doing
- Analyzing sales performance data, metrics and market trends to identify trends, risks and growth opportunities.
- Developing and maintaining sales dashboards, reports, and forecasting models
- Developing and implementing sales strategies, processes, and initiatives to enhance sales performance and effectiveness.
- Ensuring accuracy, consistency, and governance of sales data and reporting
- Providing support and guidance to the sales team on sales tools, systems, and processes.
- Collaborating with cross-functional teams to ensure alignment on sales objectives and initiatives.
- Driving continuous improvement initiatives to enhance sales effectiveness and revenue predictability
- Leading, coaching, and developing junior members of the Sales Operations team
Your profile
- Bachelor’s Degree (or local equivalent) in a related field, or equivalent experience.
- Proven experience in sales operations, finance, sales support, or related roles within the pharmaceutical, healthcare, or clinical research industry.
- Advanced proficiency in Microsoft Excel is essential.
- Experience with Salesforce (reporting, dashboards, data management), Tableau and/or other BI dashboard tools is highly desirable.
- Strong analytical skills with the ability to interpret data and draw actionable insights.
- Excellent English communication, collaboration, and interpersonal skills with the ability to work effectively in a team environment.
- Results-oriented mindset with a focus on achieving sales targets and driving business growth.
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply
Skills Required
- Bachelor's Degree in a related field
- Proven experience in sales operations, finance, or related roles
- Advanced proficiency in Microsoft Excel
- Experience with Salesforce, Tableau, or other BI tools
- Strong analytical skills to interpret data
- Excellent English communication and interpersonal skills
- Results-oriented mindset focused on sales targets
ICON plc Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICON plc and has not been reviewed or approved by ICON plc.
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Healthcare Strength — Benefits are described as comprehensive, with medical coverage and wellness initiatives highlighted. Larger sites are also associated with added wellness supports such as onsite fitness options and access to an employee assistance program.
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Leave & Time Off Breadth — Time-off and flexibility provisions are positioned as a meaningful part of the total package, including vacation/annual leave and flexible work scheduling. Flexibility is sometimes cited as helping offset long hours in certain roles.
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Retirement Support — Retirement and savings support is presented as a core component of the benefits package, including offerings such as pension arrangements in some locations and a U.S. 401(k) plan with company match. Financial planning resources are also emphasized as part of broader security benefits.
ICON plc Insights
What We Do
Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times. We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.
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