POSITION SUMMARY
The Sales Operations Manager is responsible for developing and executing a strategy that enables the sales team with the tools, training, and resources needed to succeed. This role focuses on improving sales effectiveness, tracking performance metrics, and aligning the sales process with organizational goals. The manager collaborates closely with sales leadership, marketing, and product teams to drive sales productivity and support revenue growth.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Create and manage Excess & Obsolete (E&O) inventory reports
• Lead Excess & Obsolete inventory prevention and resolution initiatives
• Manage internal scrap process and reporting
• Create and track Key Performance Indicators (KPIs) for Sales and the Sales Operations team.
• Manage customer surcharge calculations and processes.
• Conduct customer potential analysis.
• Manage relationship and projects with BI team as it relates to Sales Operations, Sales KPI/Dashboards, and other sales related needs.
• Manage Customer Relationship Management (CRM) software, including training, reporting, and optimization.
• Manages and Directs work of functional team, including hiring, corrective action, performance appraisals and pay review, budget and processes.
• Ability to lead and motivate a large team, manage performance, and foster a collaborative and productive work environment in accordance to Wurth basic principles.
• Implement training programs to ensure staff are equipped with necessary skills and knowledge, including new employee onboarding.
• Manage workforce planning, staffing, and labor relations to meet operational requirements.
• Use data-driven insights to support decision-making and process refinement.
• Foster a culture of learning and innovation within the sales team.
• Drive adoption of new processes, tools, and methodologies to improve overall sales effectiveness.
• Scale programs across teams and regions to ensure consistent support and success.
• All other duties as assigned.
EDUCATION, QUALIFICATIONS, SKILLS & ABILITIES
• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• 5+ years of experience in a sales-related role, with at least 2 years of experience in a sales operations or enablement capacity.
• Proven experience in developing and executing sales enablement strategies.
• Familiarity with CRM systems (e.g., Salesforce) and sales enablement tools.
• Strong understanding of sales processes and methodologies.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Organizational skills to ensure good time management and timely progression through projects.
• Ability to prioritize duties and manage work requests coming from various sources.
• Strong attention to detail to ensure accuracy of work products.
• Knowledge of SAP a plus.
• Sales and customer service (internal/external) focus.
• Understands big picture company goals and how they are supported by individual success.
• Positive attitude and enthusiasm.
• Strong work ethic and drive for success.
• Strong orientation towards teamwork and flexibility towards changing business needs.
• Ability to work cross functionally to achieve required goals.
• Strong analytical and critical thinking skills.
• Advanced judgement and decision-making skills
The Würth Difference:
- Proactive supply chain solutions customized to your business, your industry
- Industrial products and services delivered with prompt, personal attention
- Inventory management solutions that keep your production line moving smoothly
- Complete program support from initial design, to implementation, training, to ongoing analysis
Why Würth:
- Maternity/Paternal leave after 1 year of service
- Tuition Reimbursement eligible after 1 year of service
- Health benefits and programs - medical, vision, dental, life insurance and more
- Additional benefits 401(k), short term disability, long term disability
- Paid Time Off, accrued per pay period, additional day earned per year of service
- 10 paid holidays
EEOC STATEMENT:
The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.
Qualifications Skills Required Sales Intermediate Education Required Bachelors or better. High School or better. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor’s degree in Business Administration, Sales, Marketing, or a related field
- 5+ years of experience in a sales-related role
- At least 2 years of experience in sales operations or sales enablement
- Experience developing and executing sales enablement strategies
- Familiarity with CRM systems such as Salesforce
- Familiarity with sales enablement tools
- Strong understanding of sales processes and methodologies
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Strong analytical, critical thinking, communication, organizational, and problem-solving skills
- Ability to prioritize duties, manage multiple work requests, and progress projects on schedule
- Strong attention to detail and accuracy
- Ability to lead, motivate, and manage a large team
- Ability to implement training and onboarding programs
- Ability to manage workforce planning, staffing, and labor relations
- Ability to work cross-functionally and adapt to changing business needs
- Knowledge of SAP
- Bachelor’s degree or high school diploma
What We Do
We are part of the Würth Group of companies, the largest of its kind with over $13 billion in sales and 80,000 employees worldwide! All over the world, more than three million customers trust in the products and service of Würth. Competence, quality and closeness to the customer are the foundation of our business. Wurth USA Inc. was founded in 1969 in Monsey, New York as WURTH Fastener Corporation, with only 1 internal employee and 2 sales representatives. Today, our sales force is 300 strong with 80 internal employees, each committed to our continued growth through the success of our customers. Our distribution network provides national coverage from three locations in NJ, FL, and NV. All orders are shipped within 24 hours of receipt at a 99% fill rate. Our commitment to customers is demonstrated through first class service and the highest quality product available to the market. We do this through: • Listening to our customers and partners and committing ourselves to continuous improvements that result in higher levels of client satisfaction. • Providing employees with the most comprehensive training programs within our industry • Helping customers become more efficient and profitable • Empowering our employees to continually find new methods in running our business better • Maintaining and increasing a responsible commitment to environmental and regulatory guidelines
