Sales Operation Manager

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Location:

Work Location:

What you will do

Kenvue is currently recruiting for a Sales Operations Manager. This role reports to the Head of Sales Operation & Capability Development within the Customer Development (Sales) organization and is based at our Jakarta Head Office .

Who We Are

At Kenvue, we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA®, AVEENO®, LISTERINE®, JOHNSON’S®, MYLANTA®, COMBANTRIN®, NICORETTE®, IMODIUM®, and CAREFREE®—are category leaders trusted by millions of consumers who use our products to improve their daily lives. Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers' hearts and homes.

What You Will Do

Role Summary:
The Sales Operations Executive is responsible for ensuring efficient sales operations by managing ordering, invoicing, accounts receivable, customer claims, returns, documentation, and operational reporting. This role partners closely with Sales, Finance, Logistics, and customers to optimize cash flow, ensure compliance, improve operational efficiency, and support business performance through continuous process improvement.

Key Responsibilities

• Manage end-to-end invoicing processes, ensuring timely and accurate invoice generation and delivery.
• Drive accounts receivable (AR) collection activities and monitor DSO performance to improve cash flow.
• Handle customer claims, payment discrepancies, and returns while maintaining strong customer relationships.
• Coordinate with Sales, Finance, Logistics, and Channel teams to ensure smooth billing, claim, and promotional processes.
• Monitor operational KPIs and prepare regular reports on invoicing, collections, claims, returns, and DSO performance.
• Ensure compliance with company policies, SOPs, and audit requirements for sales operations activities.
• Maintain accurate documentation and ensure records are organized, secure, and audit-ready.
• Support internal and external audits by preparing required documentation and coordinating with relevant stakeholders.
• Establish, monitor, and review OKRs for contingent workers, providing regular performance tracking, coaching, and feedback.
• Identify opportunities to improve operational processes through automation, digitalization, and best practices.

Qualifications

Required Qualifications

• Bachelor's degree (S1) in Business, Accounting, Finance,or a related field.
• Minimum 3 years of experience in Sales Operations, Commercial Operations, or a related function.
• Strong understanding Order to Cash (O2C) works flow and administration, including customer claims and return.
• Strong analytical skills with the ability to interpret operational and financial data.
• Excellent stakeholder management and cross-functional collaboration skills.
• High attention to detail with strong problem-solving and organizational abilities.

Preferred Skills

• Strong business and commercial acumen
• Knowledge of Order-to-Cash (O2C) processes
• Experience in sales operations and technology-enabled solutions
• Process improvement and continuous improvement mindset
• Proficiency in SAP and Microsoft Office, particularly Excel
• Strong written and verbal communication skills in English

What's In It for You

• Competitive Benefit Package
• Paid Company Holidays & More!
• Learning & Development Opportunities
• Employee Resource Groups

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.