The Role
Manage and improve HubSpot CRM including data integrity, workflows, automations, reports, and PandaDoc integrations. Support proposals, procurement, sales operations projects, and process automation using AI tools. Troubleshoot CRM issues, document processes, and coordinate with sales, marketing, finance, and operations to improve efficiency and reporting.
Summary Generated by Built In
Organized, Analytical, and Passionate About Automation?
Net Friends is hiring!
Do you enjoy optimizing systems, improving business processes, and helping teams work more efficiently? Are you excited by the opportunity to build automation, maintain high-quality CRM data, and support a growing sales organization? If so, we’d love to hear from you.
Net Friends is hiring a Sales Marketing - HubSpot Specialist to join our team at our headquarters in Durham, NC. This position plays a critical role in supporting our sales and marketing operations by maintaining our CRM, managing proposal workflows, supporting procurement activities, and continually improving the systems that help our business grow.
YOUR ROLE AND LOCATION
This position is fully on-site at our Durham headquarters Monday through Friday. Daily in-office collaboration is a firm requirement for this role. This position has an annual salary range of $40,000–$60,000.
The position is centered around three primary areas of responsibility:
- Approximately 50% HubSpot administration, PandaDoc management, and sales/customer reporting
- Approximately 25% procurement and proposal support
- Approximately 25% sales operations projects, automation initiatives, and operational process improvement
WHAT WE'RE LOOKING FOR
First and foremost, we’re looking for a teammate who enjoys bringing order to complex systems and finding ways to make work easier for others. You’ll work closely with our sales, marketing, finance, and operations teams to improve processes, maintain accurate customer data, and support the tools our business depends on every day.
Success in this role requires someone who is highly organized, comfortable juggling competing priorities, and eager to leverage technology—including AI—to improve efficiency and customer experience.
Success in this role requires someone who is highly organized, comfortable juggling competing priorities, and eager to leverage technology—including AI—to improve efficiency and customer experience.
WHAT YOU'LL DO
You will assist in the following duties:
- Administer and continually improve our HubSpot CRM environment
- Maintain CRM data integrity through ongoing auditing, cleanup, and quality assurance
- Build and maintain workflows, automations, dashboards, reports, forms, landing pages, and email templates
- Administer PandaDoc templates, workflows, and HubSpot integrations
- Prepare and support customer proposals and procurement requests
- Generate sales, customer, and operational reports for leadership and the sales team
- Coordinate with sales and marketing to support campaigns and customer communications
- Identify opportunities to automate manual processes using HubSpot, AI tools, and integrated business systems
- Troubleshoot CRM issues and recommend system improvements
- Document processes and maintain operational standards across sales systems
- Support additional sales operations initiatives as business priorities evolve
TECHNICAL KNOWLEDGE AND SKILLS
- Strong experience administering HubSpot CRM
- Experience building workflows, reports, dashboards, automations, and customer journeys within HubSpot
- Experience with PandaDoc or similar proposal management software strongly preferred
- Experience using AI tools to improve business workflows, content creation, reporting, or operational efficiency strongly preferred
- Strong Microsoft 365 proficiency, including Outlook and Excel
- Experience with CRM integrations and data management best practices
- Ability to analyze data and present meaningful reporting
- Strong troubleshooting and problem-solving skills
- Excellent organizational skills with exceptional attention to detail
- Strong written and verbal communication skills
- Ability to manage multiple projects while meeting deadlines
- Professional, collaborative, and customer-focused approach
- Ability to work independently while partnering effectively across departments
- A continuous improvement mindset with a passion for automation and operational excellence
- Willingness to learn new technologies and adapt to changing business needs
EDUCATION AND EXPERIENCE
- Four-year degree preferred, but not required
- Professional experience administering HubSpot CRM is required
- HubSpot Academy certifications are a plus
- Experience with PandaDoc or similar proposal software strongly preferred
- Experience supporting sales operations, CRM administration, procurement, or business operations preferred
- Experience with Microsoft Office and Microsoft 365 collaboration tools
- We are an equal opportunity employer
- Company-paid health, dental, vision, disability, life, and AD&D insurance for employees, with additional health plan options available
- 401(k) plan with employer match
- Monthly phone and internet stipend
- Up to three weeks of flexible Paid Time Off (PTO) during your first year, increasing to four weeks after your first anniversary
- Five days of Paid Sick Leave (PSL) annually
- Eight paid holidays
- Professional development resources
- We believe in work-life balance—you are a [net] friend
SOME FRIENDLY TIPS
Net Friends values relationship-building, curiosity, accountability, and continuous improvement just as much as technical expertise.
We also pay attention to how you introduce yourself in your cover letter, so take the opportunity to tell us what excites you about this role and why you’d be a great addition to our team.
We also pay attention to how you introduce yourself in your cover letter, so take the opportunity to tell us what excites you about this role and why you’d be a great addition to our team.
READY TO BECOME A [NET] FRIEND?If you’re excited about helping build smarter sales operations, improving business processes, and leveraging technology to make a meaningful impact, we’d love to meet you. Apply today!
Skills Required
- Experience administering HubSpot CRM
- Experience building HubSpot workflows, reports, dashboards, automations, and customer journeys
- Microsoft 365 proficiency, including Outlook and Excel
- Experience with CRM integrations and data management best practices
- Ability to analyze data and present meaningful reporting
- Strong troubleshooting and problem-solving skills
- Experience with PandaDoc or similar proposal management software
- Experience using AI tools to improve business workflows, content creation, or reporting
- Four-year degree
- HubSpot Academy certifications
- Experience supporting sales operations, CRM administration, procurement, or business operations
- Daily in-office collaboration Monday through Friday at Durham headquarters
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The Company
What We Do
Net Friends is a trusted technology partner providing comprehensive managed IT, cybersecurity, and infrastructure solutions to businesses of all sizes across the United States. With over 25 years of expertise, they deliver expert IT consulting and support services focused on a people-first approach. Their mission is to help organizations streamline operations and stay secure by eliminating IT complexity, allowing clients to focus on their core business goals.
