About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
When Legends Come To Life
Since opening in 1962, The Ocean Club has welcomed the world’s most discerning guests to our five-mile stretch of natural white sand beach – framed by 35 acres of Versailles inspired lawns and gardens.
Discover the legendary chic of The Ocean Club, combining elevated Four Seasons service with laid-back Bahamian style – creating one of the most sought-after resort experiences in the Caribbean.
On a stretch of natural white sand beach, our resort offers 107 ultra-luxury accommodations, a Balinese-inspired spa, and dining by Michelin-starred chef Jean-Georges Vongerichten.
The Ocean Club has a treasured history serving generations of luxury travelers. Expansive lawns and towering coconut palms provide an enchanting backdrop to the pristine beaches of Paradise Island.
The Ocean Club offers a rich roster of activities including water sports such as snorkeling, sailing and wind-surfing along with land-based activities including world-class golf and tennis plus a relaxing spa.
The Role of a Sales & Marketing Coordinator
The Sales & Marketing coordinator is responsible for specific sales office admin related tasks and for providing administrative and clerical support to the DOM, travel industry sales and group sales team members.
This includes support with tour operator and partner contract administration, support on group proposal/contracts and manages the department’s budget log and invoicing. The S&M Coordinator is required to communicate with Four Seasons corporate team members, onsite resort teams and understand how to navigate the organization. The position requires attention to detail and opportunity to work with Four Seasons brand standards, sales, marketing and branding.
KEY FUNCTIONS:
• Answer incoming telephone calls and confirm special requests
• Process department invoices and maintaining department operating budget log
• Answer telephones, expedite correspondence, emails, data-entry and filing, copying, shipping, mail, office supplies and taking notes.
• Support DOM and Marketing team on marketing / branding projects
• Support DOM and team with market research and business cases
• Make travel arrangements for team as needed
• Follows up on emails and projects by maintaining accurate files and adhering to resort and company SOP’s.
• Providing general info and advise about resort accommodations, amenities and preplanning needs to partners.
• Process all donations, gift certificates, sponsor ship request, and keep a log to track.
• Ensure that all paperwork associated with the work of the department is processed efficiently in a timely manner incl. letters, emails, contracts and reports.
• Assist guests, clients and co-workers in a proactive, professional and friendly manner.
• Attend mandatory meetings and participate in training sessions established by Four Seasons and The Ocean Club.
• Performs other duties as assigned to meet business needs by DOM and Sales Manager Team members.
• Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise. In particular, this includes: Sales, Reservations, Revenue Management, Event, Marketing and PR
• Handle requests, complaints, and conflicts in a professional matter
• Respond according to the crisis management plan to any emergency or safety situation.
• Ability to work across multiple cultures, understand sensitivities and be able to work across variety of languages.
• Able to occasionally travel to The Bahamas (Resort) and support sales team at events / sales calls.
TRAVEL INDUSTRY:
• Providing administrative and clerical support to the Travel Industry Sales Team
• Prepare and communicate tour operator / wholesale contracts and partner offers.
• Processing and filing of wholesale contracts
• Work closely with Travel Industry Sales and WSO to build relationship with contracted partners
• Conduct market research on competitor hotels within the industry that is seen as relevant and delivering competitive advantage to the brand.
• Assist with entering new accounts and contacts into CRM system so sales team can enter their activities.
GROUP SALES:
• Providing administrative and clerical support to the Group Sales Team.
• Lead Coordinator, taking group leads, assigning lead to the right sales manager based on criteria
• Work with distributions team to create online group landing pages for “call-ins”.
• Complete tasks related to group blocks in CRM
• Responsible for “Handover” packet to Event Management
• Assist with group deposits and attrition/cancellation invoices
• Group VIP & Amenity info when applicable
• Assists with coordinating group site inspections, alerts and proposals.
• Assist with entering new accounts and contacts into Golden S&C so sales team can enter their activities.
TECHNICAL SKILLS:
- Technical knowledge Golden Sales & Catering
- Experience with marketing tools and systems: Adobe, InDesign and Photoshop
- Understanding of Wholesalers and Partners
- Working knowledge of the sales & marketing department
- Understands the resorts sales and revenue strategies
- Telephone etiquette
- Understanding and knowledge of Excel, Reporting Tools, Presentation Tools, Smart sheet, Marketing programs
This is an exciting time to join The Ocean Club, a Four Seasons Resort.
Applicants that are interested in applying, please note that the position is based on The Ocean Club, A Four Seasons Resort (Sales Office) located in Boca Raton, Florida and is available to those individuals who possess a legal ability to work in The United States of America without sponsorship.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Similar Jobs
What We Do
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. To learn more about our career opportunities, visit fourseasons.com/careers. For more information and reservations, visit fourseasons.com. For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.
