Description
ROLE
Supervisor role within the Sales Administration department, undertaking a variety of administration functions including sales tour check in, gifting and wave inventory management. This position will work closely with the Administration Manager to ensure the standards of service and protocols are met.
RESPONSIBILITIES
- Responsible for professionally and courteously resolving escalated guest issues and complaints, and resolve any challenges including unsatisfied guests, including gifting issues
- Maintenance of the daily, weekly and monthly Sales wave inventory management for Open Marketing, OAD, Concierge and affiliated brokers
- Assist in administration functions such as bi-weekly work schedules, vendor ordering, team training, vendor check requests, sales room comps and upgrades
· Assist with creating new department initiatives and procedures
· Ensure the administration teams are following all SPR policies and procedures, completing daily tasks efficiently and correctly
· Support the daily functions of the team while cultivating team building and growth
· Assist with the training of new team members
· Support calls\text related to Broker Tours
· Additional duties that may be assigned to meet business needs
· Assist in the gifting and tour check-in area as needed
· Prepare accurate daily reports for management
· Maintain and enforce a professional environment
· Assist in the preparation of weekly mini-vac reports and packages
· Participate in innovative ways to advance department policies, processes and procedures
· Provide feedback to management of discrepancies or reoccurring problems
· Miscellaneous tasks as assigned by Administration Manager
Requirements
REQUIREMENTS/QUALIFICATIONS
· Minimum one year customer service or customer facing experience
· Outgoing and positive personality
· Strong desire to work, serve internal and external customers, and work with people; team oriented
· Ability to multi-task in a fast-paced environment
· Excellent communication skills, verbal and written
· Detail oriented with strong organizational skills
· Ability to work independently with minimal supervision
· Ability to manage daily, weekly deadlines
· Must be able to obtain a TSR license
· Must be able to have a flexible work schedule
REVENUE/BUDGETARY/STAFF RESPONSIBILITY
No budgetary responsibility
PHYSICAL REQUIREMENTS
Work Posture Requirements:
Sitting: Occasionally
Standing: Frequently
Walking: Frequently
Driving: N/A
Bending (from waist): Frequently
Crouching (squat): Frequently
Kneeling: Frequently
Crawling: N/A
Climbing (stairs): Frequently
Climbing (ladder): N/A
Twisting: Frequently
Reaching: Frequently
Wrist Motion: Frequently
Carrying Requirements:
Items Carried: Boxes, cases of water, cases of soda
Distance: Varies
Times Per Day: 1-4
Maximum Weight: 40-50 pounds
Moving/Lifting Requirements:
Items Moved/Lifted: Boxes, cases of water, cases of soda
Times Per Day: 1-4
Maximum Weight: 40-50 pounds
Moving/Lifting Levels/Heights:
- Floor: Frequently
- Knee: Frequently
- Waist: Frequently
- Chest: Frequently
- Overhead: Frequently
Push/Pull Requirements:
- Item Name: Bell Cart / Utility Cart Frequency: Frequently
Environmental Conditions:
- Inside/Outside: Yes
- Hot/Cold Temperatures: Yes
- Wet: No
- Noise: Yes
- Power Equipment: No
- Traffic Hazards: No
- Chemical Hazards: No
- Heights: No
- Dust: Yes
- Close Quarters: Yes
- Fumes/Odors: No
Skills Required
- Minimum one year customer service or customer-facing experience
- Outgoing and positive personality
- Team-oriented with desire to serve internal and external customers
- Ability to multi-task in a fast-paced environment
- Excellent verbal and written communication skills
- Detail oriented with strong organizational skills
- Ability to work independently with minimal supervision
- Ability to manage daily and weekly deadlines
- Must be able to obtain a TSR license
- Flexible work schedule availability
- Ability to lift and carry up to 40-50 pounds periodically
What We Do
YES Communities, founded in 2008, owns and operates manufactured housing communities in many states. YES takes a new approach to manufactured home communities and works to build and maintain an environment in each community that reflects their positive YES attitude. YES’s unique operating model, personal approach and strong corporate culture has garnered it the Community Operator of the Year award by the Manufactured Housing Institute for the past ten years. At YES! Communities we look at Manufactured Housing Communities in a whole new way! Too many times in the past manufactured home communities had the reputation of saying NO! to home loans, leasing agreements and requests due to their stringent guidelines and rules. We want our residents to be part of a different type of community, where they are truly hearing YES! to creating a community that is all their own. YES! Communities provides customers with affordable housing options, a community that is well-maintained, clean, and attractive, as well as an atmosphere that builds a true community around its residents. YES! Communities offers homes for any size of family or budget. We have high-quality factory-built homes ranging from single to multi-section, fitting every stage of life
