As a Sales & Retention Manager, you’ll be responsible for driving membership growth, maximising retention, and ensuring our live member movement continues to grow. Reporting directly to the General Manager, this is a full-time leadership role where you’ll lead sales initiatives, support the wider team, and ensure every member’s journey is seamless from the first visit onwards. You’ll be the ambassador for sales excellence in your club, leading by example, implementing smart strategies, and building strong relationships both inside and outside of the gym.
Job DescriptionWhat You’ll Be Doing
Advocating and delivering the FUNDAMENTALS sales process, training and coaching the team to perform at their best.
Driving new member sales while maximising retention of existing members to grow the live member movement.
Owning the activity planner for the club – ensuring initiatives are well-planned, executed, and impactful.
Implementing creative lead-generation strategies both internally and externally.
Monitoring dashboards and KPIs, providing key insights to the team and ensuring targets are met.
Driving all revenue lines from memberships, product, and secondary spend to maximise profitability.
Preparing and delivering monthly sales presentations to the wider management team.
Building strong local business partnerships and developing #WeMoveBusinesses opportunities.
Leading by example on reception and the gym floor in this member-facing role.
Engaging in national initiatives such as #WorkoutWednesday and #WeCommunicate.
Providing honest, constructive feedback to team members, supporting their development and performance.
Supporting the General Manager with operational tasks including health & safety, facilities, maintenance, recruitment, and presentation standards.
QualificationsAbout You
Passionate about health, fitness, and wellness.
A proven leader with the ability to inspire and coach a team.
Strong sales and retention focus with a results-driven mindset.
Excellent communication and interpersonal skills, able to adapt style to different audiences.
Positive, solutions-focused, and resilient under pressure.
Ambitious, driven, and keen to develop further in leadership.
Flexible to work evenings, weekends, and Bank Holidays to support the needs of the business.
Skills Required
- Passionate about health, fitness, and wellness.
- Proven leader with ability to inspire and coach a team.
- Strong sales and retention focus with results-driven mindset.
- Excellent communication and interpersonal skills, adaptable style.
- Positive, solutions-focused, resilient under pressure.
- Ambitious, driven, keen to develop further in leadership.
- Flexible to work evenings, weekends, and Bank Holidays.
What We Do
Frasers Group started as a small store in Maidenhead in 1982 and from there, grew to become a global powerhouse. We are now a collection of the world’s most iconic brands including Sports Direct, Flannels, GAME, Jack Wills, Sofa.com, Evans Cycles, USC, and Everlast. We believe the higher the risk, the greater the reward. We’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We’re pushing the boundaries of traditional retail environments; future-proofing our business and improving product access to create a shopping environment that will be fit for purpose for many more years to come. We’re not sitting back – there’s no room for hesitation.
