Sales Manager

Position: Sales Manager

Department: Branch Specific

Reports To: Branch or Remote

Location: 7450 Campus Drive, Suite 200, Colorado Springs, CO 80920

Remote: ☐  YES or ☒  NO

Exempt: ☒  Non-exempt: ☐

Compensation & Benefits: $ 40,000 – 60,000 dependent on location and experience

Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (“MSF”) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Health Reimbursement Arrangement, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.

About MSF

MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.

Role Overview

The primary responsibility of the Sales Manager is to lead and direct the Retail production team, including sales and processing, to meet or exceed production goals, for both volume and quality.  The role involves strategic planning, managing people, selling, leveraging technology and improving processes.  The Retail Sales Manager is responsible for training and retention of production staff.  The role is compensated with a salary plus a variable commission tied to the attainment of business goals. 

Essential Duties: In addition to related job duties as assigned, this position will:

• Directly oversee and manage the retail active pipeline from loan submission to processing through loan funding.
• Responsible for daily pipeline reporting from the retail branch level up through Senior Management.
• Work closely with other key department managers such as the Retail Underwriting Manager and Closing Manager to solve loan level problems and ensure timely loan closing and customer satisfaction (both internal and external customers).
• Manage timelines and loan cycle times to ensure loans are not stagnant in any one stage, beyond established timelines.
• Manage escalations, to include third party vendors for underwriting and appraisals.
• Manage “rush” requests in underwriting and closing.
• Escalation of the following to the Vice President of Retail Lending; price concessions, rate lock extensions beyond policy, appraisal invoices outside of policy and exceptions to underwriting guidelines.

Qualifications, Experience & Knowledge

• Minimum 5 years in sales leadership positions
• Manage 8 or more direct reports
• 4+ years’ experience in direct mortgage lending
• Understanding of industry standards, compliance regulations, underwriting guidelines
• 2+ years’ experience with sales technology

Physical Requirements

• Stationary position; prolonged periods at a desk and working on the computer.
• Occasional movement about inside the office to walk to offices and office machinery.
• Occasional lifting up to 10 pounds, must be able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands, for either extended periods of time or many times throughout the workday.

MSF is an equal opportunity employer. All candidates for employment are considered equally and no distinction is made on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, or veteran status.  MSF is also committed to providing qualified applicants and employees reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or employee requiring reasonable accommodation to perform any essential job function, should contact Human Resources.