Darkhorse Tech is a leading managed IT services provider serving dental practices nationwide. We help dental organizations grow with confidence by delivering reliable technology, security, and support—backed by a culture built on accountability, teamwork, and continuous improvement.
We’re looking for a Sales Manager who thrives at the intersection of leadership, process, and performance and is excited to build a scalable, high-performing sales organization.
The RoleThe Sales Manager is responsible for driving efficiency, accuracy, and performance across all sales channels. This role leads our Inside Sales Team, Sales Administrator, and Territory Account Managers (TAMs), ensuring revenue targets are met, quotes are accurate and profitable, and client relationships are strengthened—while consistently modeling Darkhorse’s core values.
This is a hands-on leadership role ideal for someone who enjoys coaching teams, improving processes, and partnering cross-functionally to deliver exceptional client outcomes.
Key ResponsibilitiesTeam Leadership & CoachingLead, coach, and develop the Inside Sales Team, Sales Administrator, and Territory Account Managers (TAMs)
Run regular sales team meetings to align on goals, priorities, and performance
Coach TAMs on client engagement, relationship management, and upsell strategies
Balance and monitor workloads to ensure timely and efficient quote and ticket handling
Conduct performance reviews and support ongoing professional development
Ensure all sales quotes are accurate, complete, and margin-protected
Oversee the quoting workflow in ConnectWise Sell, meeting turnaround and quality standards
Partner with Sales Admin and Procurement to validate costs, SKUs, and pricing
Maintain consistency and quality across the sales process
Track and analyze key sales metrics including quote volume, turnaround time, conversion rates, and client engagement
Manage team quotas and ensure goals are achievable and consistently monitored
Provide regular reporting and actionable insights to the VP of Sales
Work closely with Finance and Procurement to protect margins and ensure smooth order processing
Partner with Marketing to provide field feedback and influence lead generation strategies
Collaborate with Projects and Service teams to improve install quality through accurate quoting
Support sales strategy development and capacity planning with the VP of Sales
Foster a positive, accountable, and performance-driven sales culture
Identify inefficiencies or training gaps and implement scalable improvements
Champion best practices across the ConnectWise Suite, including pipeline hygiene and data integrity
Proven experience leading sales or inside sales teams
Strong understanding of sales operations, quoting, and margin management
Experience with CRM and quoting tools (ConnectWise experience strongly preferred)
Ability to coach, motivate, and hold teams accountable
Data-driven mindset with strong reporting and analytical skills
Excellent communication and cross-functional collaboration abilities
Experience in MSP, IT services, or B2B technology sales is a plus
Work with a growing, specialized IT services company
Lead a collaborative, values-driven sales team
Influence sales strategy, process improvement, and growth
Competitive compensation and benefits
Flexible remote work environment
Top Skills
What We Do
Darkhorse Tech provides customized installation and support for maintaining and servicing small to medium business networks of any kind. We can create digital networks for almost any type of business and have many satisfied medical, dental, legal, finance, manufacturing and food & beverage clients
