Sales Manager

Location: Hybrid – Occasional collaboration in San Diego
Employment Type: Full-Time

Pay Range: $69,500–$74,500 annually

At Pacific Health Group, we are at the forefront of revolutionizing healthcare. You will play a vital role in this mission. We are dedicated to improving health outcomes by addressing social determinants of health and coordinating comprehensive community-based services, particularly through our programs. If you are passionate about making a difference and have the skills to lead in this dynamic environment, we invite you to join our team.

The Sales Manager leads Pacific Health Group’s inside and outside sales functions — overseeing both the Outreach Team Department (Inside Sales) and the Street Outreach Department (Outside Sales). This role focuses on driving member engagement and enrollment through data-driven outreach campaigns and strategic community partnerships.

The Sales Manager will guide and develop Outreach Team Members (OTMs) in executing targeted, health plan–assigned member engagement campaigns, while also leading the Street Outreach Team to build referral channels and community-based relationships. This is a strategic leadership position requiring a blend of analytical, operational, and interpersonal skills to expand PHG’s visibility and impact in the communities we serve.

1. Leadership & Department Management

• Lead, coach, and manage both the Inside Sales (OTMs) and Street Outreach (Outside Sales) teams.
• Establish clear goals, KPIs, and accountability structures for both departments.
• Conduct performance reviews, training sessions, and regular team meetings focused on skill development and motivation.
• Foster collaboration across departments to ensure outreach and community efforts align with PHG’s mission and enrollment targets.

2. Inside Sales (Outreach Team Department)

• Oversee call-based and digital outreach campaigns focused on health plan–assigned member rosters.
• Develop and implement retargeting sequences and workflows to re-engage members who were previously unresponsive or partially enrolled.
• Design outreach scripts, campaign messaging, and workflows that align with health plan guidelines and PHG’s values.
• Track metrics such as call volume, engagement rates, conversion ratios, and monthly targets.
• Collaborate with OTMs to optimize messaging, address member barriers, and improve communication efficiency.
• Utilize CRM and workflow automation tools to ensure timely follow-up, sequencing, and reporting accuracy.

3. Street Outreach (Outside Sales Department)

• Manage the Street Outreach Team responsible for in-person, community-based engagement.
• Build and sustain referral channels through Community-Based Organizations (CBOs), faith-based groups, shelters, and other partner networks.
• Identify and cultivate partnerships that support member acquisition and retention goals.
• Oversee field presence at events, fairs, community centers, housing facilities, and clinics.
• Encourage and guide the team to host and attend events that strengthen PHG’s brand visibility and community trust.
• Track performance through partnership outcomes, event-generated leads, and conversion metrics.

4. Sales, Strategy, Reporting, & Optimization

• Develop annual and quarterly sales strategies for both departments based on member data, health plan priorities, and community insights.
• Collaborate with the analytics and operations teams to refine lead targeting and sequencing.
• Ensure all outreach activities are documented accurately in CRM systems (e.g., Monday.com or similar).
• Prepare monthly performance reports and deliver insights to leadership regarding campaign performance, outreach ROI, and partnership outcomes.

5. Relationship Development & Representation

• Represent Pacific Health Group at meetings, events, and community gatherings.
• Build and maintain strong relationships with health plans, CBOs, and local leaders to expand PHG’s reach.
• Support partnership onboarding and collaboration efforts with internal operations and contracting teams.

Core Skills

• Strong leadership and team development capabilities.
• Excellent communication and relationship-building skills.
• Strategic thinker with strong problem-solving and organizational abilities.
• Results-driven with a focus on measurable impact.

Technical Skills

• Proficiency with Google Workspace (Docs, Sheets, Drive, Calendar, Meet).
• Experience with CRM and project management tools (e.g., Monday.com, Salesforce).
• Knowledge of workflow automation and call campaign management preferred.

Experience

• 5+ years in sales, outreach, or business development (healthcare or related industry preferred).
• Proven experience managing inside and outside sales or outreach teams.
• Demonstrated success in achieving sales or engagement targets.
• Bachelor’s degree in Business, Healthcare Administration, Marketing, or a related field (preferred).

We seek a leader who embodies PHG’s values:

• Accountability: Lead with integrity and transparent reporting.
• Results Orientation: Motivate teams to exceed measurable outreach goals.
• Collaboration: Build strong partnerships across departments and in the community.
• Professionalism: Represent PHG with credibility and compassion.

Time Off & Leave

• 160 Hours of Paid Time Off (PTO)
• 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment
• 4 Paid Volunteer Hours per Month to support causes you care about
• Bereavement Leave, including Fur Baby Bereavement

Health & Wellness

• 90% Employer-paid Employee-Only Medical Benefits
• Flexible Spending Account (FSA)
• Short-Term & Long-Term Disability | AD&D
• Employee Assistance Program (EAP)

Financial & Professional

• 401(k) with Company Match
• Monthly Stipend
• Opportunities for professional development and internal growth

Culture & Perks

• Employee Discounts via Great Work Perks and Perks at Work
• Quarterly In-Person Events

Equal Opportunity Employer
Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply.

Job Application & Offer Disclaimer

Pacific Health Group is committed to maintaining a transparent, lawful, and secure hiring process in compliance with California labor laws and employment standards. No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include:

• Submission of a completed internal application via our HRIS system
• A formal pre-screen with our recruiting team
• Completion of a skills assessment (if applicable to the position)
• Participation in a final interview with hiring leadership
• Receipt of a formal verbal offer from our authorized hiring team

AI & Human Interaction (HI) in Recruitment

Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location.

All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.