Sales Manager

Lucidya is MENA’s leading AI-powered Customer Experience Management (CXM) suite, enabling brands to truly understand and act on customer insights. Our unified platform covers every stage of the CX journey, from social listening and omnichannel conversations to surveys, CDP, customer engagement, and AI-driven analytics.

We are seeking a highly driven and strategic Sales Manager to lead our sales organization and drive revenue growth. This role is responsible for managing a team of sales professionals, developing strategies to acquire and expand customer relationships, and ensuring the achievement of sales targets. As a key leader in the commercial team, you will build a scalable, efficient, and high-performing sales function that strengthens Lucidya’s market presence and long-term growth.

• Lead, coach, and develop the Sales team to consistently achieve and exceed revenue targets.
• Define and execute sales strategies, account plans, and market expansion initiatives aligned with Lucidya’s growth objectives.
• Oversee the full sales cycle, from prospecting and pipeline development to deal negotiation and closure.
• Monitor sales performance, pipeline health, and team productivity through HubSpot CRM, ensuring accuracy and actionable reporting.
• Collaborate with Marketing, Customer Success, and Product teams to align go-to-market efforts, drive customer engagement, and maximize opportunities.
• Establish clear KPIs and performance metrics, driving accountability and continuous improvement across the team.
• Provide ongoing training, feedback, and mentorship to strengthen team members’ consultative selling, negotiation, and relationship-building skills.
• Analyze sales data to identify trends, gaps, and opportunities, implementing strategies to accelerate growth.
• Represent the Sales function in cross-functional leadership meetings, contributing to overall business strategy and revenue forecasting.

• Minimum 6-8 years of experience in Sales, Business Development, or a Customer-Facing role (preferably in B2B SaaS or the tech industry).
• Fluent in English and Arabic (written and verbal).
• Excellent listening and communication skills, with the ability to quickly grasp and summarize customer needs.
• Proficiency with CRM tools (preferably HubSpot) and sales engagement platforms.
• Strong attention to detail, with a disciplined approach to managing follow-ups and tasks.
• Positive, coachable, and driven by results and impact.

• Previous experience in inbound SDR or marketing-generated lead qualification.
• Familiarity with the SaaS industry and its sales cycles.
• Understanding of the GCC business environment.

• Shape the future of customer experience in MENA with an industry-leading platform.
• Join a fast-growing AI company at the forefront of digital transformation.
• Work with a mission-driven, collaborative team obsessed with product excellence.
• Competitive compensation, growth opportunities, and a chance to make a real impact.