Role Overview:
● The Quality Support Manager accelerates quality support to customers by:
○ Collaborating with customers, internal quality teams, and sales teams to resolve quality-related issues.
○ Solving problems to prevent obstacles or delays in product introduction and maintenance of existing business.
○ Building relationships with customer quality teams to establish IGC as a "high-quality reference" and true partner in quality.
Scope of Work:
● Covers all quality aspects in the manufacturing of IGC products. This includes knowledge of IGC products and application know-how, understanding of customer products and processes, customer communication, relationship building, and problem-solving skills.
● The main geographical focus is Japan, but travel to Europe and Canada may be required (e.g., for customer audits).
● Main customers are domestic battery, friction materials, and polymer customers.
● Travel: Approximately 40% of total time.
Area sales revenue
● Not applicable
Reports to:
● Japan Sales Director
Direct Reports:
● None
Responsibilities and Duties:
● Belong to sales team and support sales team on quality-related themes for all applications, especially in resolving quality issues.
● Handle customer quality claims, working with quality and sales teams to resolve problems.
● Respond to customer factory audits and related tasks.
● Handle customer communication regarding 4M changes at each IGC factory.
● Facilitate access to all levels within customer and distributor organizations, sharing information with Imerys Graphite & Carbon leadership.
● Conduct surveys related to environmental regulated substances and CFP (Carbon Foot Print).
● Handle NDA execution.
● Process sample orders and support domestic sales team.
● This role offers a potential career path into a sales position with quantitative goals, subject to business needs and the individual's performance.
Position TypeFull timeand
PermanentOnly technical issues will be monitored through the below inbox:
recruiting.support@ imerys.com
PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.
To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.
What We Do
We are a world leader in mineral-based specialties, offering high value-added solutions to many different industries, ranging from process manufacturing to consumer goods.
Our value-added solutions are formulated to meet the technical specifications of each customer and contribute to the performance of a multitude of products in three categories:
1. Functional additives - added to the mineral formulation of customers’ products.
2. Mineral components - essential constituents in the formulation of customers’ products.
3. Process enablers - used in customers’ manufacturing processes, but not present in the end product.
These serve many industries such as construction materials, mobile energy, steelmaking, agri-food, automotive, and cosmetics.
