Legacy Funeral Group Jobs

Sales Manager

Legacy Funeral Group

Sales Manager

Posted 2 Days Ago

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Abilene, TX, USA

In-Office

Mid level

Social Impact

The Role

Manages funeral home and cemetery sales teams, coaching Family Service and Advanced Planning Professionals on customer service, prospecting, presentations, compliance, and closing practices. Oversees scheduling, lead distribution, performance plans, hiring, training, discipline, budgets, complaints, contracts, and regulatory compliance. Generates leads through community networking and seminars, communicates team progress to leadership, and supports customer satisfaction and market growth without handling remains.

Summary Generated by Built In

The Sales Manager plays an essential role in generating revenue for the funeral home(s) and/or cemetery(ies). He/She is the primary reference for the Family Service Professionals and /or Advanced Planning Professionals. Helps manage contact and interaction with our families to fulfill their death care needs.

The Sales Manager (SM) reports to the General Manager/VP and Cemetery VP and manages the Family Service Professionals and /or Advanced Planning Professionals. They are responsible for providing customer service at one or more locations. The Sales Manager works with the General Manager, Advanced Planning Professionals (APP), and Family Services Professionals (FSP), often on a daily basis.

The Sales Manager’s duties must be performed consistently with the company's mission and values and in adherence to company policies and procedures.

General Requirements:

• Coach Family Service Professionals and/or Advanced Planning Professionals and act as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline interpretation, etc.

• Responsible for scheduling, lead distribution, follow-up, and other aspects of managing a sales team, except that the Sales Manager is not required to sell a product/service

• Generate sales leads through professionally serving at-need families, networking, and interacting in the community; Partner with other businesses, arrange and coordinate group seminars

• Assists the VP in developing the annual location pre-need sales budget and ensuring that the location pre-need sales budget is met

• Accountable for 24-hour response to customer complaints and teaching the Family Service Professionals and/or Advanced Planning Professionals how to make those complaints an opportunity for both the family and the company

• Establishment and review of activity and performance plans for Advanced Planning Professionals and/or Family Service Professionals

• Hiring, discipline, termination, training, advancement, and placement of Family Service Professionals and/or Advanced Planning Professionals

• Responsible for management of assigned Advanced Planning Professionals and/or Family Service Professionals, including management of attendance, absenteeism, leave, pay issues and performance

• Communicate progress of the team to the General Manager and Cemetery VP

• Jointly work with all personnel to ensure customer satisfaction

• Ensure compliance of sales practices with federal, state, and local regulations (i.e. “No Call” Legislation)

• Review sales contracts written by the Advanced Planning Professionals and/or Family Service Professionals to make certain they follow sales guidelines

• Lead change initiatives that support seamless service

• Act as a resource person for estate planning with the intent to increase market share and new heritage

• Mentor sales professionals in leading by example. Job shadow to monitor performance and coach

• Any other duties as directed by management, except that the incumbent will never have any physical contact with the remains of the deceased at any time

Education & Experience

• High school diploma or GED
• 3 years’ experience as a Family Service Professional or Advanced Planning Professional

• 2+ years sales management experience

• Must have a valid state driver's license and good driving history

• Must have a valid insurance license

• A history of community, civic, volunteer, or sectarian work within the market would be an asset

• Knowledge of computers and some software

• Good written and verbal communication skills needed for interactions with grieving families, co-workers, and other stakeholders to generate accurate, timely responses to questions and requests in a calm, professional manner;

• Collaborate easily with co-workers, keep shared information up to date, and work well independently and on projects; and

• Works with other departments as needed.

• Looks for ways to resolve problems, streamline processes, and Achieve Results

• Shares viewpoints and information openly and listens attentively to others' ideas and suggestions

• Communicates in a timely and effective manner with managers

• Proactively contributes to group objectives; volunteers to help others as needed

• Ability to interface well with personnel at all levels

AAP/EEO Statement Legacy Funeral Group, LLC. ® (Legacy) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.

3969 - Texas

Skills Required

High school diploma or GED
Three years of experience as a Family Service Professional or Advanced Planning Professional
Two or more years of sales management experience
Valid state driver's license
Good driving history
Valid insurance license
Knowledge of computers and software
Good written and verbal communication skills
Ability to collaborate, work independently, and work on projects
Ability to resolve problems, streamline processes, and achieve results
Ability to communicate effectively with managers and personnel at all levels
Community, civic, volunteer, or sectarian work within the market

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The Company

HQ: Houston, Texas

174 Employees

Year Founded: 1998

What We Do

We own and operate funeral homes and cemeteries across the country, and at each one we allow the unique personality and intimate, family feel, to prevail. Our interest isn’t in making over your business but in empowering it to thrive in the long run. To learn more about becoming a partner with Legacy Funeral Group, please contact us today. For a confidential conversation, call Michael Soper at 713-529-5770.