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Sales ManagerDrive business, build relationships, and be part of a high-performing team at Pinnacle Live, where innovation and hospitality come together at Omni Atlanta at Centennial Park.
Company OverviewThe Sales Manager will be responsible for driving the sales efforts of their assigned venue. This position will act as front-line sales for the venue sales team and will be responsible for generating all Scope of Work (SOW) and Contracts for their leads. The Sales Manager will be tasked to move leads through their respective sales funnel using our Company’s proprietary sales process, focusing on connection, prequalification, solutions, and more.
Essential Functions- Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
- Generate and revise scope of work, quotes, proposals and contracts based on the needs of venue leads requiring AV products and services.
- Utilize the Company’s proprietary sales process as directed by the National Director of Venue Sales and/or Venue Director of Sales, including the prequalification of leads, quote generation, timely contract confirmations, pricing and service negotiations, follow-up, and more.
- Build a deep knowledge of Pinnacle Live’s products and offerings; display a passion for learning and understanding new technologies.
- Provide hotel leads with necessary resources, i.e., layouts, renderings and visuals, product suggestions, etc.
- Enter all pertinent client information into Pinnacle Live’s CRM platform, and develop and drive an individual sales strategy that includes individual and team funnel, and sales activity reporting.
- Communicate and collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales.
- Focus on building outstanding relationships, lines of communication, and trust within the hotel sales team and Pinnacle Live internal teams.
- Represent Pinnacle Live and hotel venue during site visits, planning meetings, pre-convention and debrief meetings.
- Deliver “Gold Standard” customer experiences throughout the sales process, event execution, and post-event follow-up.
- Manage accurate and timely billing of events and clients.
- Perform other duties as assigned
- Bachelor’s degree in business or related field or equivalent experience
- Minimum of two (2) year of experience in a customer service facing role; prior sales experience in the hospitality industry preferred
- Proficiency in CRM platforms, ability to generate high-quality insights into sales activity and progress
- Production and Staging experience are preferred
- Scenic and Décor experience is preferred
- Rigging, Electrical, and Exhibit experience is preferred
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
- Highly skilled communicator; exceptional interpersonal and relationship-building skills
- Highly skilled at project management; proven success working in a fast-paced environment
- Problem solver mindset: ability to remove obstacles for clients through strong organizational skills
- Highly skilled customer service mindset: willing to go above and beyond for Pinnacle Live clients
- Very strong time management skills with the ability to work on multiple projects at a time effectively
- Strong business communication, presentation, and writing skills with a heavy focus on managing multiple communication platforms effectively
- Exceptional relationship builder, internally and externally
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits- Performance based incentive plans on top of base salary
- Generous time off with PTO, holidays and sick/personal days
- 401k with a contribution match
- Insurances; health, vision, dental and more
Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.
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Skills Required
- Bachelor's degree in business or a related field, or equivalent experience
- At least two years of experience in a customer service-facing role
- Proficiency with CRM platforms
- Ability to generate insights into sales activity and progress
- Prior sales experience in the hospitality industry
- Production and staging experience
- Scenic and decor experience
- Rigging, electrical, and exhibit experience
- Strong communication, interpersonal, and relationship-building skills
- Project management experience in a fast-paced environment
- Strong organizational, time management, presentation, and writing skills
Pinnacle Live Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pinnacle Live and has not been reviewed or approved by Pinnacle Live.
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Healthcare Strength — Medical, dental, and vision coverage are complemented by company‑paid life/AD&D and short‑ and long‑term disability, plus access to an Employee Assistance Program. This breadth indicates a robust core health and protection offering for full‑time employees.
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Retirement Support — A 401(k) with a company match is included. The presence of an employer match supports longer‑term savings for eligible employees.
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Parental & Family Support — Paid parental leave is part of the package for full‑time staff. This provides dedicated time for new parents alongside the broader benefits suite.
Pinnacle Live Insights
What We Do
Pinnacle Live is an event experience company that is fundamentally changing the dynamics between premiere hotels, customers and partners to unleash the power of live events. We offer a new and modern approach that will create unforgettable human connections among our customers, our industry partners, our communities, and society at large.
