Leads, coaches, guides, advises, mentors, recruits, develops, and manages a team that drives sales for the biggest wireless brands in the industry by motivating a team of part-time and/or full-time Wireless Professionals/Specialists to achieve sales and business targets. Sales Managers are assigned a territory of two to five retail stores. Responsible for building and maintaining long-term trusting partnerships with store leadership and associates. Maintains current industry specific detailed technical knowledge. Forges synergy by maintaining effective business relationships at all levels with a team-based culture of inclusion. Uses rigid ethical considerations to guide decisions and act in accordance with Company vales. Exceptional skills in customer service, time management, self-confidence, flexibility, analysis, accountability, practicality, presentation, and communication.
Responsibilities- Drives sales by leading a team of high-performance sales representatives.
- Coaches and trains the team to continuously improve sales performance.
- Builds and maintains long-term trusting relationships with representatives, management/corporate support teams and the local Client team.
- Evaluates, recommends, and implements all operational ‘best practices’ that support, promote, or enhance business direction, and desired outcomes.
- Creates a culture of performance excellence that attracts and retains top talent.
- Communicates via assigned methods (verbal, written, formal presentation) to management all assigned reports on region/territory and/or representative/team activities by assigned due dates.
- Maintains awareness of all issues that arise from staff, client, or customers.
- Follows through with action plans timely and consistently in collaboration with management and/or Human Resources within forty-eight (48) hours.
- Educates representatives on all aspects of position assignments/service orders to effectively position client product and process success.
- Ensures team meets productivity and performance requirements. Assists team to overcome challenges regarding reaching metrics and other performance issues.
- Complies with contract budget.
- Meets regularly with management and support services teams to ensure excellent customer service and to ensure that client/contract expectations are being met or exceeded.
- Proactively recruits, interviews, and hires Wireless Professionals/Specialists.
- Ensures that all candidates are screened and interviewed in a legal, professional.
- manner and on a timely basis, maintaining staffing levels consistent with
- contractual obligations.
- Ensures position requisitions are accurate and provided on time per system and
- Recruiting Department requirements.
- Contacts all internal and external candidate leads received within twenty-four.
- (24) hours and maintains applicant tracking system status compliance as
- Provides detailed on-boarding, orientation, and termination information to
- team members, in collaboration with management and Human Resources.
- Ensures completion of on-boarding requirements within one (1) to four (4) days
- of offer extension.
- Ensures all new hire employment processes are completed accurately, timely,
- legally, and in compliance with Company and/or client policies and
- Follows up with representatives on late and/or missing data.
- Accountable for ensuring that team members receive all necessary product and
- technology training to achieve expected successful proficiency levels and/or
- service order compliance.
- Forges synergy by maintaining smooth, effective work relationships at all levels.
- Promotes a winning, team-based culture of inclusion.
- Aligns resources to accomplish all objectives.
- Other duties as assigned to improve performance of self or others.
Qualifications
Minimum Education and Work Experience
- Bachelor’s degree or equivalent work experience in industry name required.
- 2 years management experience in retail sales environment.
- Excellent communication skill required.
Knowledge, Skills, and Abilities
- Proven Track record in multi-tasking, demand management, problem solving, organization, and prioritization skills.
- Ability to drive results by leading others.
Physical Requirements
- Seeing
- Listening
- Carrying (15 – lbs)
Skills Required
- Bachelor's degree or equivalent work experience
- 2 years management experience in a retail sales environment
- Excellent communication skills
- Proven multi-tasking, problem solving, organization, and prioritization skills
- Ability to drive results by leading others
What We Do
Acosta is an integrated sales and marketing services provider that enables consumer packaged goods brands and retailers to win in the modern marketplace by delivering progressive solutions and exceptional service. With more than 90 years of experience, Acosta understands evolving consumer needs and helps its clients and customers stay a step ahead, fueling their accelerated performance. For more information, please visit www.acosta.com.
