The Role
Manage assigned corporate room accounts to maximize revenue and market share. Prospect new clients, conduct site inspections, negotiate and contract business, document actions in SFA, update OPERA contacts, support annual sales plans and budgets, attend trade shows, and cross-sell Kempinski properties while following corporate SOPs.
Summary Generated by Built In
Responsible for achieving hotel targets by optimising revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus the Revenue goals.
Key Responsibilities
- Responsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set.
- Responsible for prospecting new accounts.
- Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets.
- Conduct site inspections.
- Adhere to the Corporate SOP’s.
- Follow up of tentative bookings in the assigned markets.
- Detailed knowledge of competitor set.
- Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel.
- Responsible for timely contracting from the client base responsible for.
- SMART contracting to ensure optimum yielding during annual rate negotiations.
- Attend trade shows, sales blitz, workshops, etc. in the assigned markets.
- Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly.
- Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions.
- Execute sales actions within set cost budget structure.
- Document all sales actions in SFA (S&C).
- Update OPERA contact database at all times.
- Cross sell other Kempinski Hotels.
- Understand, and follow the Company Sales Vision.
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills Required
- Key account management and revenue maximization
- Prospecting and securing new corporate accounts
- Knowledge of assigned geographical markets (including European markets)
- Conduct site inspections and client visits
- Detailed knowledge of competitor set and hotel services/facts
- Timely contracting and SMART contracting during rate negotiations
- Attend trade shows, sales blitzes, and workshops in assigned markets
- Assist in defining and executing annual sales action plans and forecasts
- Execute sales actions within set cost budget
- Document all sales actions in SFA (Sales & Catering) systems
- Maintain and update OPERA contact database
- Adhere to corporate Standard Operating Procedures (SOPs)
- Cross-sell other Kempinski Hotels
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The Company
What We Do
Kempinski Hotels is a German luxury hotel management company, recognized as Europe's oldest luxury hotel group, operating upscale hotels worldwide and focusing on creating memorable guest experiences.
