1. Principally responsible for managing a team to acquire PF and PF-I, and cross sell products and to achieve the assigned team targets.
2. Resolve day to day operational issues and monitoring service standard.
3. Developing a high performance organization.
4. To achieve monthly SOP of RM245K for PF & RM650K for PF-i as per allocated headcount
5. Working with team members to ensure sales target are achieved.
6. Conduct sales meeting with team members to review individual / team performance, sales activities & KPIs and to discuss other matters related to sales.
7. Ensure team members achieve a high standard of motivation and performance through: -
a. Coaching and guiding sales staff to deliver maximum sales volume.
b. Monitoring and communicating results achievement via sales review meeting.
8. Review Performance Improvement Process (PIP) and update/feedback on career counselling and review competency profiling to identify skill gaps and training needs.
9. To manage & motivate team members.
10. Send a SMS, email or a letter of acknowledgement within TAT 24 hours if customer is unreachable via telephone.
11. Ensure the fulfillment and closure of all complaints received, are updated with Receiving Touch point within the TAT.
Skills Required
- Experience managing a sales team
- Ability to achieve sales targets
- Strong coaching and guiding skills
- Competency in performance reviews and improvement processes
What We Do
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services. TOGETHER WE PROGRESS Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so. Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region. We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead. We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future. We invite you to join us as we work towards a better and brighter future for all.
