Sales Manager, North America

Fueling the business of fun.

Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.

With Embed’s platform, a business (single or multi-location) has real-time visibility and control across the entire operation: a full range of games management, real-time prize inventory, from guest party planning and bookings via mobile to integrated point-of-sales, including bundles and upsell packages, self-recycling game card kiosks and so much more. And it is all interconnected.

We have offices across the globe: USA, EMEA, and Asia. With more than 1,000 customers and over 3,000 installations in 56 countries, we are equipped and ready to empower Family Entertainment businesses with direct sales, services, and support anytime, anywhere.

We are in the business of fun and no one takes fun more seriously than us, which is why we put our people at the heart of everything we do, and how we do it. Get inspired because no one’s having more fun than us.

Position Summary

The Sales Account Manager plays an essential role in increasing market share of Embed with a disciplined focus on industry trends, emerging customers, vendor relationships, and garnering referrals. The primary focus will be on new sales management and a secondary focus on growth with existing accounts. This position will be responsible for finding opportunities, nurturing new leads and closing deals to expand market share. Travel to focus on new and existing customers is important in this role.

Key Responsibilities

• Generate Profitable Revenue from New and/or existing Accounts.
• Achieve sales quotas.
• Ensure face time with customers for selling and conducting sales presentations.
• Work with cross-functional teams for new business opportunities.
• Establish productive and professional relationships with key personnel and decision makers within assigned regions and customers.
• Make regular daily contact with prospects, leads and opportunities, while logging all activity into Salesforce.
• Actively participate in business development - from prospective customers research to determine business potential, to the development of clear and effective written proposals / quotations for current and prospective customers.
• Expedite the resolution of customer problems and complaints and escalate issues as needed.
• Ensure inbound customer communication is channeled into our business appropriately and is then handled in a timely manner.
• Coordinate with multiple departments and teams to ensure sales objectives and performance goals are met.
• Build sound knowledge and ability to provide technical demonstrations and / or training to prospective customers and new clients as needed.
• Assist in marketing activities such as trade shows and regional campaigns and sourcing testimonials.
• Maintain a strong understanding of our clients and the industry to see how needs and trends are changing and provide feedback to department leadership.
• Travel to source new customers, visit existing customers and perform market research.
  
• Build relationships with industry vendors to learn, gain referrals, and establish your personal and company brand within the industry.
  

Required Skills and Expertise

• Minimum of 3 years’ sales experience required
• Degree in Business, Marketing or IT preferred but not essential.
• Experience working in technology or software sales will be highly regarded.
• Strong prospecting skills, networking, ability to reach decision makers, lead qualification and closing skills a must
• Experience in solution type sales.
• Experience with CRM (Salesforce.com preferred) software and account management systems.
• Ability to work independently, utilize CRM, and show quantitative progress.
  
• Proficient in MS office with particular focus on Excel and PowerPoint.
• Client focused attitude with strong verbal and written communication skills.
• Some technical understanding of computing, point of sale and hospitality systems.
• General knowledge of system design and software development practices.
• Ability to take a range of tasks and prioritize based on time, customer need and business need.
• Excellent organizational and time management skills with the ability to meet deadlines under pressure. The successful candidate must be able to work independently and as a team member across varied internal groups and international offices.
• Ability to travel as needed and a minimum of 1 week per month.

Special Requirements

• Availability to travel as needed

What do we offer

• PPO Medical coverage with four plan options to choose from based on individual needs
• PPO Dental & Vision (company paid for employees only)
• Life Insurance, Short & Long-Term Disability (company paid)
• Accident, Critical Illness, and Hospital Confinement
• 401(k) with generous company match (100% of the 1st 3% employee contribution and 50% on the next 2% of employee contribution)
• Paid time off to include vacation, sick, holidays, and birthday
• Free parking lot and access to fitness center in office building
• Robust Learning Management System for employee growth and development

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. The statements are not intended to be a complex of exhaustive list of all the responsibilities, duties or skills that may be required or of benefit in this position. All employees may be required to perform other duties as assigned.