Total Credit Services
Limited (TCS) is a member of the JN Group. The company commenced
operations in 2003 as a debt recovery specialist. Since then, the company
has broadened its range of services, which now include business process outsourcing
(BPO). Currently, the company provides a wide range of business and
knowledge process outsourcing services, including inbound and outbound contact centre
operations, live chat, customer care, sales support, and debt collections. This
evolution boldly reflects the company's commitment to delivering reliable,
customer-focused solutions, while leveraging its deep understanding of the
financial services sector.
The company is actively seeking a Sales Manager – New Business Development who will be responsible for driving
the company’s growth by actively sourcing, pursuing, and securing new business
opportunities. The incumbent will be tasked with building relationships,
identifying client needs, developing tailored solutions and positioning the
company as a trusted partner.
What You’ll Do
New Business Acquisition
- Proactively
identify, research, and pursue new business opportunities in target
markets aligned with the company’s growth strategy
- Develop
and execute a strategic sales plan to penetrate new sectors, geographies,
and high-potential clients
- Build
and maintain a robust sales pipeline through cold calling, networking,
market research, referrals, and targeted prospecting
- Deliver
compelling, customized sales presentations and proposals that effectively
communicate the company’s value proposition
Client Relationship Management
- Establish
and nurture strong, consultative relationships with key decision-makers
and stakeholders within prospective client organizations
- Serve
as the primary point of contact for potential clients throughout the sales
cycle, ensuring a seamless and professional experience
Sales Strategy & Market
Intelligence
- Analyze
industry trends, competitor activity and market dynamics to identify
emerging opportunities and areas of competitive advantage
- Collaborate
with leadership to refine the company’s value proposition, pricing
strategies and go-to-market approach
- Provide
regular sales forecasts, pipeline reports and business development
updates to senior leadership
Contract Negotiation &
Closing
- Lead
contract negotiations with prospective clients, ensuring favorable terms
while maintaining client satisfaction and alignment with company policies
Cross-Functional Collaboration
- Partner
with stakeholders to develop targeted campaigns, promotional materials,
and lead-generation strategies that support business development efforts
- Work
with stakeholders to ensure accurate solution scoping and seamless
handover of new accounts for implementation
Performance Monitoring &
Reporting
- Track
sales performance against targets, proactively addressing gaps and
adjusting strategies as needed
- Prepare
detailed reports on business development activities, sales performance and market insights to inform leadership decision-making.
Requirements
The successful candidate should have:
- Bachelor’s
degree in Business Administration, Finance, Marketing, or a related field. A Master’s
degree is an asset
- 5+
years of progressive experience in B2B sales, business development, or key
account management, preferably in [industry – e.g., BPO, technology,
financial services, etc.]
- Proven
track record of consistently meeting or exceeding new business sales
targets
- Demonstrated
ability to manage long, consultative sales cycles and close high-value
deals
- Strong
financial acumen with the ability to develop and negotiate complex
proposals and contracts
- Excellent
communication, negotiation, and presentation skills
- Proficiency
in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite
- Ability
to travel as required for client meetings, industry events, and networking
opportunities.
- Reliable
motor vehicle
- Ability
to travel to meet the requirements of the role
- Ability
to meet deadlines with minimal supervision
- Willingness
to work outside normal hours when required
- Willingness to execute all duties and responsibilities of the post in accordance with the vision and mission of Total Credit Services Limited.
Skills Required
- Bachelor's degree in Business Administration, Finance, Marketing, or a related field
- Master's degree
- 5+ years of progressive experience in B2B sales, business development, or key account management
- Experience in BPO, technology, financial services, or a related industry
- Proven record of consistently meeting or exceeding new business sales targets
- Ability to manage long, consultative sales cycles and close high-value deals
- Strong financial acumen and ability to develop and negotiate complex proposals and contracts
- Excellent communication, negotiation, and presentation skills
- Proficiency in CRM tools such as Salesforce or HubSpot
- Proficiency in Microsoft Office Suite
- Ability to travel as required for client meetings, industry events, and networking
- Reliable motor vehicle
- Ability to meet deadlines with minimal supervision
- Willingness to work outside normal hours when required
What We Do
The Jamaica National Group Limited is a Jamaican financial-services group whose member companies include JN Bank, Total Credit Services, JN Life Insurance, and MC Systems. Through banking, credit, insurance, and ICT-related businesses, it serves personal and business customers. The group presents itself as a globally respected brand committed to enriching lives, developing employees, and creating opportunities through its connected companies.
