Job Summary
RHB Bank Berhad is seeking a dynamic and results-driven Sales Manager, Mortgage to lead our mortgage sales team. In this role, you will be responsible for driving the growth of our mortgage portfolio by managing a team of sales executives, developing strategic sales plans, and establishing strong relationships with developers, real estate agents, and customers. Your primary goal will be to achieve and exceed key business targets while maintaining the highest standards of compliance and customer service in line with RHB Bank's values.
Job Responsibilities
* Lead, mentor, and motivate a team of mortgage sales executives to meet and exceed individual and team sales targets.
* Formulate and execute effective sales strategies to expand RHB Bank’s market share in the mortgage sector.
* Establish and maintain strong business relationships with housing developers, real estate agencies, lawyers, and other key industry stakeholders to secure referral pipelines.
* Monitor team performance, conduct regular sales reviews, and provide coaching to enhance sales techniques and product knowledge.
* Ensure all loan applications and sales processes comply with Bank Negara Malaysia (BNM) regulations, internal credit policies, and compliance guidelines.
* Analyze market trends and competitor activities to identify new business opportunities and provide feedback for product enhancement.
* Oversee the end-to-end customer onboarding experience to ensure high levels of customer satisfaction and retention.
Job Qualifications
* Bachelor’s degree in Business Administration, Finance, Banking, Marketing, or a related discipline.
* Minimum of 5 years of experience in retail banking sales, with at least 2 to 3 years of proven experience in a supervisory or managerial role specifically within mortgage sales.
* Strong knowledge of mortgage products, credit underwriting guidelines, valuation processes, and banking regulatory frameworks.
* Proven track record of consistently meeting or exceeding sales targets.
* Excellent leadership, interpersonal, and communication skills, with the ability to influence and build rapport with stakeholders at all levels.
* Strong analytical and problem-solving skills, with a results-oriented mindset.
* Professional certifications relevant to banking and financial services are highly advantageous.
Skills Required
- Bachelor's degree in Business Administration, Finance, Banking, Marketing, or a related discipline
- At least 5 years of experience in retail banking sales
- At least 2 to 3 years of supervisory or managerial experience in mortgage sales
- Strong knowledge of mortgage products, credit underwriting guidelines, valuation processes, and banking regulatory frameworks
- Proven record of meeting or exceeding sales targets
- Excellent leadership, interpersonal, and communication skills
- Strong analytical and problem-solving skills
- Professional certifications relevant to banking and financial services
What We Do
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services. TOGETHER WE PROGRESS Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so. Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region. We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead. We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future. We invite you to join us as we work towards a better and brighter future for all.
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