The Role
Lead and grow MYOB’s mid-market expansion sales function for Acumatica customers. Manage, coach, and develop Expansion Specialists; build scalable upsell and cross-sell processes; identify customer growth opportunities using commercial and performance data; deliver targeted expansion campaigns; and collaborate with Customer Success, Product, Marketing, Solutions Consulting, and Commercial Operations to increase expansion ARR.
Summary Generated by Built In
We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.
At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.
And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.
About the role
In this newly created role, you’ll lead and grow a new expansion sales function focused on helping MYOB Acumatica customers get more from their ERP software.
You’ll build a clear, repeatable approach to upsell, cross-sell and customer growth. As a hands-on leader, you’ll lead a team of Expansion Specialists, coach them to succeed and use customer and commercial insight to identify the right opportunities.
You’ll work across Customer Success, Product, Marketing, Solutions Consulting and Commercial Operations to turn insight into action and deliver expansion ARR growth.
What will keep you busy...- Lead, coach and develop a team of Expansion Specialists to achieve expansion ARR targets
- Build, implement and improve a clear, scalable expansion sales approach
- Use customer, product and performance data to identify upsell, cross-sell and growth opportunities
- Plan and deliver targeted expansion campaigns across products, modules and services
- Partner closely with Customer Success, Solutions Consulting and Commercial Operations
- Build strong relationships across the business to support successful customer growth
- Create a team culture where people own their results, share what they learn and keep improving
- Experience in SaaS sales, account management, customer growth or expansion-focused roles
- A track record of delivering upsell, cross-sell or expansion revenue
- People leadership experience, or strong player-coach experience with a desire to lead
- Strong commercial judgement and the ability to use data and insight to find growth opportunities
- Experience working with ERP, financial software, business applications or related technology
- The ability to build structure, improve processes and lead change
- Strong stakeholder management skills and the ability to influence across teams
Our Culture & Benefits
At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🎥 See what it's like to work at MYOB and what we're all about.
🟣Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events
🟣Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
🟣Benefit from our partnership with Sonder, which supports the wellbeing of our team members
🟣Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
🟣Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
🟣Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.
Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.
We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
Skills Required
- Experience in SaaS sales, account management, customer growth, or expansion-focused roles
- Track record of delivering upsell, cross-sell, or expansion revenue
- People leadership experience or strong player-coach experience with a desire to lead
- Strong commercial judgment and ability to use data and insight to identify growth opportunities
- Experience with ERP, financial software, business applications, or related technology
- Ability to build structure, improve processes, and lead change
- Strong stakeholder management skills and ability to influence across teams
Am I A Good Fit?
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The Company
What We Do
Whether you're just starting out, or running an established enterprise, you can manage your entire business with MYOB. One business management platform, with all your key workflows – from finance and supply chain to employee and project management – MYOB saves you time and money. Wherever your business is headed, MYOB adapts to meet your changing needs. Whilst providing the visibility and confidence you need to make better, more informed decisions. Unleash your business’s potential, with MYOB.
