Main duties and responsibilities
- Delivery of own account management targets
- Creation of overall account strategy – including and not limited to cross-selling of products, maximisation of profitability, high usage of GB products and services
- Responsible for leading own team of account managers and developing account specific plans for each of them
- Achieve retention of all accounts
- Delivery of account specific contractual obligations
- Account Plan for any key account to be discussed min 2 times yearly
- Delivery of new business/store affiliation
- Customer relationship management to reach partnership level
- Improve merchant knowledge and expertise with our services
- Coordinate SELL OUT activities for own portfolio of Key accounts with Business Support Team
- Accurate use of CRM to plan, record and report account specific activity
- Follow Global Blue (GB) guidelines and excellent usage of GB sales tools
- Accurate use of Salesforce CRM to plan, record and report account specific activity
- Ensure that all relative market and business information is transmitted to the organization in an updated, qualified and transparent way
- Support any commercial activities including training and presentation
- Willing and able to travel to various stores for training or to conduct merchant meetings
- Conduct merchant affiliations for new accounts
- Resolve any issues faced by merchants
- Travel to visit merchants, as required
Background and Education
- Minimum 12 years’ of proven and successful Key Account Management experience from Retail, Luxury and Hospitality Industry is preferred
Specific skills and knowledge
- Fluent in Japanese and English
- Solution provider, establish partnership and ability to create trust and personal relationship
- Good consultative selling and strong analytical and negotiation skills
- Strong listening, verbal and written communication skills – ability to effectively and efficiently communicate complex information to all levels of the organization. Excellent networking skills
- Ability to handle confrontation well – doesn’t shy away from tough conversations, displays emotional intelligence, remains approachable
- Highly organised and able to effectively manage conflicting and competing priorities.
- Strong ability to deliver presentation and with excellent presentation skills
- High proficiency in Microsoft Office (Word, Excel, Powerpoint, Outlook) and CRM (Salesforce)
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
With Global Blue, enjoy the journey.
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