The Role
Manage and coach the sales team through the entire vehicle sales process, ensure CRM data entry and customer follow-up, support F&I product sales, enforce desking processes, and lead staff to meet dealership objectives. Requires hands-on involvement and weekend availability.
Summary Generated by Built In
Occupational Summary:
- Sales Managers work directly with all staff throughout the entire Sales process, from start to finish, ensuring compliance with Northtown’s policies and performance expectations.
Hours: 5 day shift, Saturdays required
Must be able to work and have availability Monday - Saturday 9am - 7pm
Essential Job Functions:
- Sales Process: Must be able to demonstrate, train, coach, and mentor the entire process with the sales team.
- Directing floor traffic: Traffic will be accurately entered each day store is open, into our CRM. Every inquiry of a vehicle shall be counted and documented, including walk in, guests from service inquiring about a vehicle, incoming phone calls, internet leads, etc.
- Management of Sales Process: management will be involved, early on, with all guests. Manager should be there to support the sales team throughout the entire sales process.
- Must follow the desking process set forth that is consistent and informative to ensure the sales process is being utilized.
- Customer follow-up: All customer activity involving the purchase of a vehicle, sold and unsold, must be followed-up.
- Support of Advanced TO for Financial Services and support the products, as well as mastering the Sales Manager contribution to sell a warranty
- Effectively lead and manage staff to ensure company objectives are being met.
- Previous success in an automotive sales role, for 3+ years required
- Previous Sales Management experience, minimum 3-5 years required
- Proven leadership skills
- Ability to operate smart phone, tablet and/or PC.
- Valid in-state driver’s license.
- Ability to read and comprehend instructions, both verbal and written
Skills Required
- Previous success in an automotive sales role, 3+ years
- Previous Sales Management experience, minimum 3-5 years
- Proven leadership skills
- Ability to demonstrate, train, coach, and mentor sales process
- Ability to operate smartphone, tablet and/or PC
- Experience entering and managing leads/traffic in a CRM
- Support of Financial Services and selling warranties (F&I product knowledge)
- Valid in-state driver's license
- Ability to read and comprehend verbal and written instructions
- Availability to work Monday-Saturday 9am-7pm, Saturdays required
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The Company
What We Do
Northtown Automotive Companies is one of Western New York's largest automotive groups, growing from a small used car operation into a comprehensive network. They represent brands such as Toyota, Honda, Lexus, Subaru, Hyundai, Volkswagen, and Porsche, providing a complete range of services including new and pre-owned vehicle sales, maintenance, parts, and collision repair in a customer-focused environment.
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