At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.
We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.
Great careers start at The Good Guys – begin your journey with us today.
Why join The Good Guys?
- Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
- Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
- Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi, The Good Guys and E&S Trading in Australia).
- Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
- We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
- Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
- Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
- Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.
In this role you will lead our sales team by creating a positive and sales focused culture and deliver a profitable sales growth within the store.
Key Responsibilities:
- Work closely and build relationships with internal and external stakeholders
- Build the knowledge and capability of your team using a proven in-house sales model
- Contribute to the business’ financial performance through labour management, profitable sales, inventory management and controllable expenses
- You will be responsible for maintaining compliance and legislative requirements within the store with a strong emphasis on Consumer Law
- Take pride in and uphold The Good Guys brand by ensuring all customers have a great experience and visual merchandising is of a high quality.
Key Competencies for Success in This Role
- Customer Focus- Does everything through eyes of the customer.
- Drives Results- Consistently achieves results, even under tough circumstances.
- Develops Talent- Identifies and develops talent to build careers and meet organisational goals.
- Plans and Aligns- Plans and prioritizes to align with organisational goals.
If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!
Skills Required
- Proven experience leading a retail sales team and coaching to deliver results
- Strong customer focus and ability to ensure excellent customer experiences
- Ability to drive results and achieve sales targets, including commission-driven performance
- Experience developing talent and building team capability
- Experience with labour management, inventory management and controlling store expenses
- Understanding of compliance and legislative requirements, with emphasis on Consumer Law
- Maintain high standards of visual merchandising and store presentation
What We Do
JB Hi-Fi Limited is a leading Australian retail group that brings together three prominent brands: JB Hi-Fi, The Good Guys, and e&s. The company specializes in selling a wide range of consumer electronics, whitegoods, home appliances, and entertainment products. With over 340 stores across Australia and New Zealand and a strong online presence, the Group serves diverse customers, including the commercial, insurance, and education sectors.
