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Our mission is to simplify IT operations, making IT teams more efficient and users more productive.
The Role
Leads and develops a team of Account Executives focused on customer-base revenue growth through cross-selling, upselling, retention, and expansion. Establishes sales strategies, KPIs, forecasting processes, and performance standards; coaches team members and manages complex customer relationships and escalations. Partners cross-functionally with Sales, Marketing, Product, Support, and Customer teams while using Salesforce and performance data to improve pipeline management, operational consistency, and revenue results.
Summary Generated by Built In
About the Role
As a Sales Manager, Customer Base at NinjaOne, you will lead a high-performing team of Account Executives responsible for driving revenue growth within our existing customer base. This is a critical leadership role focused on coaching, developing, and enabling your team to maximize cross-sell, up-sell, and retention opportunities. You will set and execute strategies that ensure team success, drive operational excellence, and foster a high-performance sales culture.
Location: Hybrid remote in Tampa, FL or Austin, TX. In the office 4-days per week.
What You’ll Be Doing
Team Leadership & Development
- Hire, train, and develop a team of Account Executives, providing strategic coaching and actionable feedback to drive performance.
- Establish and maintain KPIs, conduct performance reviews, and implement structured development plans to support career growth.
- Foster a results-driven, customer-first culture, ensuring the team maintains high levels of accountability, motivation, and collaboration.
Strategic Sales & Account Growth
- Oversee and refine sales strategies for cross-sell, up-sell, and expansion opportunities within the customer base.
- Ensure the team effectively manages the full sales cycle, from discovery and demo to negotiation and close.
- Identify and address potential churn risks, proactively developing retention strategies.
Operational Excellence & Forecasting
- Maintain rigorous pipeline management and forecasting accuracy within Salesforce, ensuring transparency and accountability.
- Implement best practices for account management, ensuring process consistency, efficiency, and scalability.
- Analyze key sales metrics, trends, and performance data to refine team strategies and drive continuous improvement.
Customer Advocacy & Cross-Functional Collaboration
- Build and maintain executive-level relationships with key customers, serving as an escalation point and strategic advisor.
- Partner with Sales, Marketing, Product, Support, and Customer teams to align on revenue-driving initiatives.
- Advocate for customer needs internally, ensuring NinjaOne delivers value-driven solutions that drive long-term success.
About You
- 2-3 years of leadership experience managing a team of Account Executives, Account Managers, or similar customer-facing sales roles in B2B SaaS.
- Proven track record of leading high-performance teams and consistently exceeding revenue targets.
- Strong consultative selling expertise, with the ability to build trust, uncover needs, and drive business outcomes.
- Analytical and strategic mindset, with experience using data to optimize team performance and identify opportunities.
- Excellent communication, negotiation, and executive presence, with experience managing complex deals and escalations.
- Experience with Salesforce and other sales enablement tools.
- Background in IT Operations, SaaS, or cloud technology preferred.
- You embody NinjaOne’s core values—Curiosity, Integrity, Kindness, Humility, and Innovation—and are committed to fostering these qualities within your team.
About us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#LI-SC1
#LI-Hybrid
#BI-Hybrid
Skills Required
- 2-3 years of leadership experience managing Account Executives, Account Managers, or similar customer-facing sales teams in B2B SaaS
- Track record of leading high-performance teams and exceeding revenue targets
- Consultative selling expertise, including building trust, uncovering needs, and driving business outcomes
- Analytical and strategic mindset with experience using data to optimize team performance and identify opportunities
- Excellent communication, negotiation, and executive presence
- Experience managing complex deals and customer escalations
- Experience with Salesforce and other sales enablement tools
- Background in IT Operations, SaaS, or cloud technology
NinjaOne Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NinjaOne and has not been reviewed or approved by NinjaOne.
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Healthcare Strength — Health coverage spans medical, dental, and vision with a notable employer premium contribution, alongside mental-health and wellness programs. This combination indicates robust support for routine and preventive care.
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Leave & Time Off Breadth — Policies highlight unlimited or flexible PTO alongside paid holidays and sick time, as well as generous parental leave. Flexible scheduling and hybrid/remote options reinforce time-off usability.
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Fair & Transparent Compensation — Pay is characterized as decent to good overall and competitive for many engineering and senior IC roles. Publicly posted ranges and salary snapshots align to market-typical totals in several functions.
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The Company
What We Do
NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform simplifies endpoint management, patching, and visibility for environments at any scale. It is proven to increase productivity, reduce security risk, and lower costs.
Why Work With Us
NinjaOne is proud to be an independent, founder-led company. NinjaOne is filled with passionate, driven people of all backgrounds. We’re proud to celebrate our differences and build a company based on integrity, inclusion and acceptance. We invest in our staff and implement a policy of transparency with a flat organizational structure.
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