Big Bend Hospice is committed to providing compassionate end-of-life care and building strong community connections. Guided by our values of integrity, respect, and excellence, we are seeking an experienced Community Education Liaison to expand our reach and foster meaningful partnerships with healthcare providers and community organizations.
The ideal candidate will be a dynamic and compassionate professional with a strong background in healthcare outreach, relationship-building, and community engagement. They will have the ability to cultivate strategic partnerships with physicians, case managers, and community organizations, while effectively representing Big Bend Hospice at events and networking opportunities. A successful Community Education Liaison will demonstrate excellent communication skills, a deep understanding of hospice care, and the ability to use data and CRM tools to inform strategy and support growth. Most importantly, they will embody Big Bend Hospice’s values of integrity, respect, and excellence in every interaction.
Position Duties and Responsibilities:
As a Community Education Liaison, you will:
- Build and nurture relationships with physicians, case managers, and healthcare providers to drive qualified referrals and admissions.
- Going to Hospitals and doing informational with families, patients, and signing consents when needed and getting verbal CTI.
- Represent Big Bend Hospice at community events, health fairs, and professional networking opportunities to enhance brand awareness.
- Collaborate with the Director of Access and Growth to analyze market trends, develop business plans, and optimize territory coverage.
- Use CRM tools to track interactions, report progress, and inform strategic decisions.
- Act as a liaison between patients, families, and providers, assessing eligibility, explaining hospice care, and coordinating admissions.
- Provide clinical education and in-services to healthcare providers in collaboration with the business development team.
- Support BBH’s mission by maintaining accurate documentation and participating in team meetings and quality improvement initiatives
Work Schedule:
- Monday-Friday; 8:00 am- 5:00 pm
Travel Requirement: You must have a reliable vehicle and be willing to be dispatched throughout our service areas.
This position will cover the following counties below and will require travel to various community locations. These will include but are not limited to the following: physician offices, skilled nursing facilities, assisted living facilities, specialty doctor offices, senior centers
- Bay
- Holmes
- Washington
- other counties as assigned
Education & Experience:
-
BA/BS in public relations, communications, or related field, OR a minimum of 4 years’ experience in marketing, public relations, or healthcare.
-
previous healthcare sales experience preferred
-
1 year of sales experience required
Skills & Abilities:
- Excellent verbal, written, and interpersonal communication skills.
- Strong organizational, analytical, and problem-solving abilities.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to manage competing priorities and work independently as part of a team.
- Ability to act with integrity, professionalism, and confidentiality In alignment of BBH Core Values
- Availability to work nights and weekends as needed.
Requirements:
- Valid Florida driver’s license, auto insurance, and reliable transportation.
- Ability to lift up to 15 pounds and navigate organizational facilities.
- Commitment to BBH’s core values: integrity, compassion, and accountability.
Total Rewards:
BBH offers a robust Total Rewards package to include Competitive Salary, Robust Employee Benefits, Recognition and Public Service Loan Forgiveness (eligible for most roles).
Big Bend Hospice is an equal opportunity employer committed to diversity and inclusion.
Apply today and help us grow our mission to inspire hope by positively impacting the way our community experiences serious illness or grieve - one family at a time!
Skills Required
- BA/BS in public relations, communications, or related field, OR a minimum of 4 years' experience in marketing, public relations, or healthcare
- 1 year of sales experience
- Previous healthcare sales experience
- Excellent verbal, written, and interpersonal communication skills
- Strong organizational, analytical, and problem-solving abilities
- Proficiency with Microsoft Office Suite and CRM software
- Ability to manage competing priorities and work independently
- Valid Florida driver's license, auto insurance, and reliable transportation
- Ability to lift up to 15 pounds and navigate organizational facilities
- Availability to work nights and weekends as needed
- Commitment to BBH's core values: integrity, compassion, and accountability
What We Do
Big Bend Hospice is a non-profit organization established in 1983 that provides comprehensive end-of-life, hospice, and palliative care services to patients and families across the Big Bend region of Florida. They focus on compassionate, patient-centered care, offering support through medical teams, social workers, spiritual counselors, and bereavement services to ensure comfort and dignity during serious illness.
