At Jockey, caring is our responsibility. It’s the fabric of who we are and drives everything we do. It drives us to listen, innovate, and improve. To design thoughtfully. To craft skillfully. To give back wholeheartedly. Founded in 1876, Jockey is family-owned company recognized the world over for delivering feel-good comfort, our premium apparel is sold in more than 140 countries and our commitment to quality, innovation and customer service is legendary.
We believe that extraordinary service comes from the heart and is delivered by extraordinary individuals! Is that you?
Jockey is seeking an energetic Sales Lead (Key Holder) to join our team at our Merrimack, NH location. As a Sales Lead for Jockey, you will provide excellent customer service following Jockey’s service principles focusing on the achievement of store goals and maximizing sales. In addition, you will provide management assistance with opening and closing of store.
All part time employees earn Paid Time Off (PTO) and generous discounts and incentives!
JOB EXPECTATIONS
- Demonstrate behavior that reflects Jockey’s core values and culture.
- Establish positive relationships with co-workers and guests, assuring high productivity and inclusiveness in accomplishing satisfaction goals.
- Provide feedback, coaching and direction to the store team.
- Provide a warm, sincere greeting to all guests, including current promotional message and suggestive selling.
- Engage all guests to identify their needs and utilize product knowledge to offer solutions and meet their needs.
- Promote company programs (i.e., Rewards participation, satisfaction guarantee, etc.)
- Promote awareness and excitement to grow Jockey Rewards® membership
- Assist in driving all aspects of store level sales, goals and profitability.
- Perform various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money.
- Act as Manager on Duty in the absence of Store Management including opening and closing the store in accordance with Jockey’s policies.
- Assist with merchandising (stock, markdowns, visuals) of product in the store, in adherence to established visual standards.
- Protect the security of cash, inventory and other company assets according to policies and procedures.
- Ensure adherence to all Jockey policies and procedures.
- Maintain a safe and clean work environment.
- Support hiring and recruiting efforts
- Other job duties as assigned
QUALIFICATIONS
REQUIRED:
- High school diploma or equivalent.
- Must be 18 years of age or older.
- Excellent interpersonal and verbal communication skills.
PREFERRED:
- 1 year of management experience
- Three years of retail or customer service experience with a proven ability to demonstrate a passion for extraordinary guest service and sales.
PHYSICAL DEMANDS/WORKING ENVIRONMENT
- Ability to move 25 pounds.
- Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolong standing, twisting, stooping, squatting, and ascending / descending ladder to stock and merchandise store.
- Ability to work with/around cleaning chemicals.
Jockey’s culture reflects the values of our leadership. Success is achieved through hard work, mutual respect, and offering consumers products with striking quality and style from a brand they trust. Jockey associates and Jockey products are the genuine article. Retail is where the Jockey Lifestyle Brand meets the community. We were just named one of the Dave Thomas’ Foundation’s top Adoption-Friendly employers. Our non-profit 501c(3) Jockey Being Family organization helps to strengthen adoptive families in a variety of ways.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
What We Do
What if we were all brave enough to put our truest selves out there? To show 'em what we're really made of - our inner strength, our hidden talents, our crazy ideas, our heart and soul, our beautiful imperfections. These are the things that make us, us. These are our unique gifts to the world. #ShowEm your Jockey. Jockey is a globally responsible designer and marketer of men’s and women’s apparel under the world famous Jockey brand and related brands like Skimmies, No Panty Line Promise, JKY, and Life. We hold the number one market share in underwear and intimates in department stores. We also sell to large volume retailers and directly to consumers through Jockey operated retail stores, jockey.com, and catalogs. Our licensed partners sell Jockey brand socks, thermals, hosiery, scrubs, and activewear. Our international partners have leading market shares for Jockey brand apparel in India, Australia/New Zealand, and Africa. Founded in 1876, Jockey is privately-held with a long history of producing high quality innovative products beginning with making and selling superior wool socks to lumberjacks. Jockey created the first men’s underwear brief, “the Jockey short,” in 1934 and we were the first company to introduce temperature-regulating underwear in our Staycool line. The Jockey Bra is the first bra designed to fit women by volume and it is protected by over 50 patents. Headquartered between Milwaukee and Chicago in Kenosha, WI, we have operations in North Carolina, New York, Canada, Hong Kong, and Germany. Jockey employs over 1,600 associates. We operate a global supply chain partnering with best-in-class contractors committed to continuous improvement to respect workers and improve working conditions in their facilities and in the apparel industry. Our Jockey Being Family Foundation supports the cause of adoption and employees have the opportunity to give back by helping the cause or by taking paid leave to pursue other charitable efforts.
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