The Role
Identify and convert quality leads into sales of consumer lending products, provide hands-on sales support, participate in campaigns, complete and submit application forms, ensure KYC/AML and operational compliance, maintain sales stats, and support team development and customer service.
Summary Generated by Built In
Accountability: Sales to Retail customers with operational rigour and compliance with KYC
requirements: (90%)
• Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross
selling of Bank’s consumer lending products.
• Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and
convert quality leads into sales.
• Participate in sales campaigns to meet specific targets.
• Maintain own sales performance statistics for management information usage.
• Submit completed application forms of different products in line with Bank policies and requirements and
submit to Team Leader for review
• Check correctness of each new account application, loan document, Barclaycard application and all other
customer documents
• Comply with general Operational risk & Rigour requirements e.g. Health & Safety standards and security
of premises, KYC and anti-money laundering regulations
Accountability:
Customer Service: (5%)
• Provide excellent customer service in line with Absa values
Accountability:
Contribute to development of the team and personal development: (5%)
• Share knowledge and experience with other Lead Generator in the team.
• Agree annual performance objectives with the Team Leader, including specific sales targets.
• Pursue continued improvement in personal development by participating in development programmes
and training preferred
Accountability:
Risk and Control
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements,
Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards.
Understand and manage risks and risk events (incidents) relevant to the role
requirements: (90%)
• Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross
selling of Bank’s consumer lending products.
• Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and
convert quality leads into sales.
• Participate in sales campaigns to meet specific targets.
• Maintain own sales performance statistics for management information usage.
• Submit completed application forms of different products in line with Bank policies and requirements and
submit to Team Leader for review
• Check correctness of each new account application, loan document, Barclaycard application and all other
customer documents
• Comply with general Operational risk & Rigour requirements e.g. Health & Safety standards and security
of premises, KYC and anti-money laundering regulations
Accountability:
Customer Service: (5%)
• Provide excellent customer service in line with Absa values
Accountability:
Contribute to development of the team and personal development: (5%)
• Share knowledge and experience with other Lead Generator in the team.
• Agree annual performance objectives with the Team Leader, including specific sales targets.
• Pursue continued improvement in personal development by participating in development programmes
and training preferred
Accountability:
Risk and Control
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements,
Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards.
Understand and manage risks and risk events (incidents) relevant to the role
Requirements
Education and Experience Required
• Degree Graduate
• Some previous experience in a Sales and Service - type role
• Will be required to work flexibly across a range of processes and activities at a similar level
Knowledge & Skills:
• A good understanding of the Centre’s objectives – service levels, risk, cost control and income contribution,
customer service targets
• Working knowledge and understanding of relevant legislation e.g. KYC, money laundering, banking code,
service standards, health and safety standards, cash management and vault procedures, operational risk and
rigour requirements, AML, etc
• An understanding of other processing centre operations e.g. cheque book & statement ordering among others
(banks internal departments, systems and procedures)
• Working understanding of technical systems e.g. ARO Teller etc.
• A broad awareness of products and services.
• Visual concentration relating to screen-based work
Competencies:
• Good communication skills
• A high level of drive and determination
• Good numeracy skills
• Good interpersonal and relationship skills.
• Thoroughness
• Good personal organization
• Degree Graduate
• Some previous experience in a Sales and Service - type role
• Will be required to work flexibly across a range of processes and activities at a similar level
Knowledge & Skills:
• A good understanding of the Centre’s objectives – service levels, risk, cost control and income contribution,
customer service targets
• Working knowledge and understanding of relevant legislation e.g. KYC, money laundering, banking code,
service standards, health and safety standards, cash management and vault procedures, operational risk and
rigour requirements, AML, etc
• An understanding of other processing centre operations e.g. cheque book & statement ordering among others
(banks internal departments, systems and procedures)
• Working understanding of technical systems e.g. ARO Teller etc.
• A broad awareness of products and services.
• Visual concentration relating to screen-based work
Competencies:
• Good communication skills
• A high level of drive and determination
• Good numeracy skills
• Good interpersonal and relationship skills.
• Thoroughness
• Good personal organization
Skills Required
- Degree graduate
- Previous experience in a sales and service role
- Ability to work flexibly across processes and activities
- Knowledge of KYC, anti-money laundering, banking code, and related legislation
- Understanding of processing centre operations (cheque book and statement ordering etc.)
- Working understanding of technical systems (e.g., ARO Teller)
- Broad awareness of banking products and services
- Visual concentration for screen-based work
- Good communication skills
- High level of drive and determination
- Good numeracy skills
- Good interpersonal and relationship skills
- Thoroughness and good personal organization
- Participating in development programmes and training
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
