Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionTo advise and sell insurance products to bank customers, providing excellent service while identifying opportunities to upsell and cross-sell. The role is responsible for resolving customer queries, managing policy-related requests, and supporting the achievement of bancassurance sales targets.
Key Responsibilities
- Promote, sell, and provide guidance on insurance products to bank customers through various channels.
- Identify opportunities to upsell and cross-sell insurance solutions that meet customer needs.
- Respond to customer insurance queries and complaints promptly, escalating only complex issues when necessary.
- Deliver a high standard of customer service and ensure a positive customer experience.
- Build and maintain strong relationships with customers, branch staff, insurers, brokers, and other key stakeholders.
- Follow all policies, procedures, regulatory requirements, and risk controls to protect the bank and its customers.
- Act as a brand ambassador by demonstrating professionalism and adhering to the bank's Code of Conduct.
- Use customer feedback and data insights to improve service quality and sales performance.
- Suggest process and system improvements that enhance customer experience and operational efficiency.
- Accurately capture, update, and maintain customer and policy information in the relevant systems in line with data governance requirements.
- Collaborate effectively with team members and contribute to a high-performance culture.
- Bachelor's Degree in Finance, Accounting, Insurance, Business Administration, or a related field.
- Atleast 5 years' experience in the insurance industry, with exposure to sales, customer service, or insurance operations.
- Experience in a banking branch environment, customer service, or bancassurance sales will be an added advantage.
- Demonstrated ability to build customer relationships, identify sales opportunities, and deliver excellent customer service.
Behavioural Competencies:
- Articulating Information
- Checking Things
- Developing Expertise
- Following Procedures
- Interacting with People
- Interpreting Data
- Managing Tasks
Technical Competencies:
- Client Knowledge
- Client Retention
- Client Servicing
- Client Value Propositions
- Insurance Principles
- Insurance Products & Services
- Risk Identification
Skills Required
- Bachelor's degree in Finance, Accounting, Insurance, Business Administration, or related field
- At least 5 years' experience in the insurance industry (sales, customer service, or operations)
- Experience in a banking branch environment, customer service, or bancassurance sales
- Demonstrated ability to build customer relationships and identify sales opportunities
- Knowledge of insurance principles, products and services, and risk identification
Standard Bank Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Standard Bank Group and has not been reviewed or approved by Standard Bank Group.
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Leave & Time Off Breadth — Leave options span vacation, study, parental, compassionate/family responsibility, sick/short‑term incapacity, sabbatical, recognition and optional unpaid leave, subject to country practices. This breadth provides flexibility to manage family, study, health, and rest needs.
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Healthcare Strength — Core protection includes medical cover and death/incapacity insurance, with many markets offering permanent health insurance and optional life/funeral or gap‑cover add‑ons. Wellness and counselling programs further strengthen day‑to‑day health support.
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Fair & Transparent Compensation — Formal remuneration materials emphasize equal pay for work of equal value, structured market alignment, and pay‑equity analyses alongside clawback/forfeiture provisions. This governance signals predictable, fairness‑oriented pay practices.
Standard Bank Group Insights
What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
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