The Role
Leads a branch team of Solutions Advisors and Installation Technicians, driving local sales, scheduling installation work, ensuring customer satisfaction, enforcing safety and compliance, managing budgets and staffing, and resolving escalated concerns. The role oversees sales performance, installation quality, operational workflows, employee development, hiring participation, customer relationships, audits, and regulatory documentation while traveling locally as needed.
Summary Generated by Built In
Summary:
The Sales & Install Branch Manager is responsible for ensuring strong customer satisfaction. This role leads a small team combined of Solutions Advisors and Installation Technicians, drives local sales activities, and ensures that installation services are delivered safely, efficiently, and according to company standards.
Duties and Responsibilities:
- Leadership & Team Management - Supervise, coach, and develop branch staff including Solutions Advisors and Install Techs. Schedule and assign daily work activities for installation teams to meet customer timelines. Conduct performance evaluations, manage staffing needs, and participate in hiring decisions.
- Sales Management - Drive local sales strategy to meet or exceed revenue targets. Support Solutions Advisors with customer presentations, pricing guidance, and closing deals. Monitor sales pipeline and performance metrics, providing weekly updates to Area Sales & Installation Manager. Maintain strong relationships with key customers and partners in the local market.
- Customer Service & Quality Assurance - Ensure high-quality customer experience from initial sales call through installation completion. Resolve escalated customer concerns quickly and effectively. Conduct post‑installation reviews to maintain service quality standards.
- Safety & Compliance - Enforce safety protocols for installation teams and branch operations. Conduct regular safety meetings and ensure regulatory adherence (OSHA, local codes, etc.). Maintain documentation and reporting for audits or inspections.
Skills and Competencies:
- Minimum 3-5-years management experience in sales, installation or service environment
- Ability to manage multiple priorities and disciplines.
- Prior experience managing a small team in field‑based environment.
- Strong leadership, communication, and customer service skills.
- Ability to manage budgets, scheduling, and operational workflows.
- Working knowledge of installation processes, field operations, or related technical environment.
Minimum Qualifications:
- High school diploma or equivalent.
- 4-year college degree in business administration, marketing, operations, or other related field of discipline or equivalent experience.
- Minimum 5 years of operations and operations management experience.
- At least 3 years of experience in leadership operations.
Preferred Qualifications:
- Must be adept at building engagement and alignment through strong people leadership, including exceptional talent development, and effective communication and collaboration.
- Ability to collaborate and input with functional leadership to support growth and development of operations and sales team.
- Assessing, coaching, and developing talent and managing multi-disciplinary organizations.
- Establishing business direction and executing strategy development and implementation.
- Leading a significant business unit of similar size; scoping, designing, and implementing business solutions to build/grow a market.
Required Licensing or Certifications:
- May be required
Working Conditions:
Physical Requirements:
- Sit (Continually=67-100% of workday)
Communication Skills:
- Writing, Talking/Hearing on the phone (Continually=67-100% of workday)
Working Environment Requirements:
- Field office (Continually=67-100% of the workday)
Travel:
- Local travel required
Skills Required
- Minimum 3-5 years of management experience in sales, installation, or a service environment
- Experience managing a small team in a field-based environment
- Strong leadership, communication, and customer service skills
- Ability to manage multiple priorities and disciplines
- Ability to manage budgets, scheduling, and operational workflows
- Working knowledge of installation processes, field operations, or a related technical environment
- High school diploma or equivalent
- Four-year college degree in business administration, marketing, operations, or a related discipline, or equivalent experience
- Minimum 5 years of operations and operations management experience
- At least 3 years of leadership operations experience
- Exceptional people leadership, talent development, communication, and collaboration skills
- Ability to collaborate with functional leadership to support operations and sales team growth and development
- Experience assessing, coaching, and developing talent and managing multidisciplinary organizations
- Experience establishing business direction and executing strategy development and implementation
- Experience leading a similarly sized business unit and implementing business solutions to build or grow a market
- Required licensing or certifications may be required
ADT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ADT and has not been reviewed or approved by ADT.
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Retirement Support — A 401(k) with a per‑paycheck company match and the possibility of an additional year‑end contribution is positioned as competitive. Feedback suggests this is a reliable anchor of total compensation value.
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Parental & Family Support — Paid parental leave, adoption/infertility support, and childcare discounts are highlighted as part of the package. Feedback suggests these offerings add meaningful non‑cash value across different employee groups.
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Wellbeing & Lifestyle Benefits — Core medical/dental/vision coverage is paired with an EAP, wellbeing programs, and employee discounts, with noted emphasis on mental‑health initiatives. Eligibility beginning the first of the month after 31 days in many roles reinforces accessibility and day‑to‑day usefulness.
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The Company
What We Do
ADT is the most trusted brand in smart home and business security. Through innovative products, partnerships and the largest network of smart home security professionals in the United States, we connect and protect what matters most to our customers at home, work and on the go. For more information, visit www.adt.com.
