Sales Innovation Director

Position Summary

Why join our team?
This role sits at the centre of the Mobile Experience (MX) Division within Samsung Electronics UK & Ireland. As Strategy, Operations & Supply Chain Director, you will lead the teams responsible for Strategy & Business Management, Consumer & Market Insights and Supply Chain, providing the strategic direction, operational governance and execution capability required to deliver Samsung's commercial ambitions. Acting as the control tower for the MX business, you will connect long-term strategy with day-to-day execution, ensuring leadership decisions are informed by robust insight, business performance is proactively managed and customers receive the right products at the right time.
This is a critical leadership role, shaping how the organisation plans, prioritises and performs. You will work directly with the UK Leadership Team and regional headquarters to define strategic priorities, drive operational excellence and build the capabilities required to deliver sustainable growth across Smartphones, Tablets, Wearables, Audio and Ecosystem products. As a senior leader, you will influence major business decisions, sponsor strategic transformation initiatives and ensure the organisation maintains a clear focus on commercial performance, customer experience and operational execution.

Role and Responsibilities

Your key responsibilities

Strategy & Business Management

• Define and maintain the mid and long-term strategic direction of the UK & Ireland MX business, ensuring alignment with European and Global priorities.
• Lead annual business planning, long-range planning and strategic review processes, translating business objectives into actionable plans and measurable outcomes.
• Act as a trusted advisor to the UK Leadership Team, providing insight, challenge and recommendations to support key business decisions.
• Own the governance framework for business performance, ensuring clear visibility of revenue, profitability, market share, operational KPIs and strategic objectives.
• Lead executive performance reviews, business reporting and operational governance processes to identify risks, opportunities and corrective actions.
• Manage and prioritise strategic initiatives that accelerate growth, improve competitiveness and strengthen Samsung's market position.
• Lead relationships with external research agencies, consultancies and insight partners, ensuring the business maintains a market-leading understanding of customer behaviour and market dynamics.
• Sponsor and lead cross-functional taskforces established to address critical business challenges and opportunities.
• Develop future organisational capabilities by embedding best practice across strategy development, performance management and business governance.

Operations

• Provide strategic leadership and vision across the operational functions of the MX business, ensuring alignment between strategic priorities and execution.
• Drive the operating rhythm of the UK MX business, ensuring effective alignment across commercial, operational and strategic planning cycles.
• Champion data-driven decision making through the development of reporting tools, performance dashboards and business analytics capabilities.
• Lead cross-functional transformation programmes focused on simplification, automation and operational excellence.
• Partner closely with Sales, Marketing, Product Management, Finance and European Headquarters to ensure cohesive execution of strategic priorities.
• Ensure the organisation maintains strong planning discipline, governance standards and accountability across all business functions.
• Drive process improvements that increase organisational effectiveness, improve decision-making quality and reduce complexity.
• Establish scalable business processes, governance frameworks and reporting structures that support future growth.

Supply Chain & Planning

• Lead UK & Ireland logistics and distribution functions, ensuring effective demand planning, supply planning, inventory management and fulfilment performance across all channels.
• Drive forecasting excellence through robust planning processes, scenario modelling and cross-functional collaboration with Product Management, Sales and Headquarters.
• Balance customer requirements, commercial priorities and operational constraints to optimise business outcomes while maintaining healthy inventory levels.
• Drive continuous improvement in forecast accuracy, inventory health, service levels and customer fulfilment performance.
• Ensure strong collaboration between commercial teams and supply chain functions to maximise revenue opportunities and minimise operational risk.
• Develop planning capabilities, tools and governance that improve visibility, responsiveness and execution quality across the business.

Your key people management responsibilities

• Define a clear vision, key focus areas and operating principles for the Strategy, Operations & Supply Chain organisation, communicating regularly to ensure alignment and engagement.
• Lead and develop senior managers across Strategy & Business Management, Consumer & Market Insights and Supply Chain functions, providing coaching, support and accountability.
• Foster a high-performance culture focused on ownership, collaboration, continuous improvement and commercial impact.
• Ensure clarity, governance and consistency across all people management processes, including objective setting, performance reviews, development planning and talent management.
• Build organisational capability through succession planning, mentoring and leadership development programmes.
• Promote cross-functional collaboration and knowledge sharing across teams to improve organisational effectiveness and decision-making quality.
• Ensure compliance with SEUK policies, processes and governance standards while maintaining a strong focus on employee engagement and wellbeing.
• Create an environment where individuals are empowered to challenge, innovate and continuously improve how the business operates.

What we need for this role

To be successful, you will possess the following skills and attributes:

• Extensive senior leadership experience within strategy, operations, supply chain, commercial management or business transformation roles.
• Demonstrated experience leading large, cross-functional teams within a complex consumer electronics, technology or FMCG organisation.
• Deep understanding of strategic planning, business management, commercial performance and operational governance.
• Proven experience influencing executive stakeholders and driving alignment across diverse functions and leadership teams.
• Strong understanding of demand planning, forecasting, inventory management and end-to-end supply chain operations.
• Exceptional analytical capability with the ability to translate complex data into actionable business recommendations.
• Strong commercial and financial acumen, with experience balancing short-term performance requirements against long-term strategic objectives.
• Demonstrated success leading organisational transformation, process improvement and capability-building initiatives.
• Outstanding communication and stakeholder management skills, with experience working closely with regional and global headquarters teams.
• Proven track record of developing high-performing teams and building future leadership capability.

What does success look like?

• Within 6 months, the MX division operates with clear strategic priorities, effective governance and strong alignment across commercial, operational and planning functions.
• Leadership decisions are supported by high-quality insight, performance visibility and robust strategic recommendations.
• Business performance management is proactive, with clear ownership of risks, opportunities and delivery against key objectives.
• Forecast accuracy, inventory health and customer fulfilment performance continue to improve through stronger planning processes and cross-functional collaboration.
• Strategic initiatives deliver measurable business impact and contribute to sustainable revenue, profit and market share growth.
• Consumer and market insights become increasingly embedded within business decision-making and strategic planning processes.
• The Strategy, Operations & Supply Chain division is recognised as a trusted partner to the Leadership Team and a key driver of business performance.
• Cross-functional collaboration improves, organisational complexity is reduced and operational processes become more efficient and scalable.
• Within 12 months, the function is recognised as the strategic and operational control tower for the UK & Ireland MX business, providing the clarity, capability and leadership required to deliver Samsung's long-term ambitions.

Skills and Qualifications

Benefits of working at Samsung include

• Bonus scheme linked to individual, team and company performance
• Car allowance
• Private medical – family cover
• Income protection
• Enhanced pension contribution
• Three volunteering days each year
• Flexible benefit portal and contribution of £55 per month - including travel insurance, gym membership, season ticket loan, Tastecard, dental insurance and more
• Holiday - 25 days plus bank holidays and an additional day off for your birthday
• Access to discounts on a wide range of Samsung products
• Access to a discount shopping portal

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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