Sales Experience Specialist

Sales Experience Specialists are responsible for managing sales-related functions and tasks. They exercise independent judgment to make business decisions for prioritizing work, promoting sales and driving customer resolutions. They communicate and partner effectively to disseminate tasks from the Management Team, ensure iconic experiences for our customers, and support Associates in their responsibilities.

Drive Effective Selling

• Develop the Manage the Daily Business (MDB) plan to identify strategies to achieve the store’s daily budget goal
• Delegate and direct the flow of work to implement the MDB strategies, prioritize Sales Manager activities, and collaborate with Managers on Duty across other departments
• Act as the Sales Manager on Duty by executing a daily task list, engaging in transactional support, answering questions related to store transactions, providing phone triage, and following up on delegated tasks

Deliver Iconic Experiences

• Enable an iconic experience by managing the wait experience and handling customer issues and concerns
• Provide a seamless experience for customers by utilizing technology to effectively collaborate with team members across other locations, CEC, and Customer Relations
• Support and embrace the execution and sustainment of new store procedures, processes, and technology platforms

Foster Talent

• Assist with the training and development of Sales Consultant Trainees and Sales Mentors
• Schedule interviews and participate in the hiring paperwork process of Sales Associates

Be Well Managed

• Open and close the store; provide periodic management coverage for the store in absence of the management team
• Perform various administrative duties, including, but not limited to: printing daily reports, reviewing and approving customer finance stipulations, contacting finance companies regarding Customer contracts, auditing compliance processes, managing a wait list, etc.
• Serve as a functional resource for other departments with regards to vehicle sales, customer interactions, prioritization of inventory management, including but not limited to Customer Transfers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Create and maintain a positive work environment
• Demonstrate exceptional communication skills
• Speak and listen effectively in dealing with internal and external customers in person and over the phone.
• Display confidence in self, the product and CarMax
• Ability to build and maintain strong relationships; motivates and leads others, including peers and business partners
• Delegate effectively and follow up timely; set priorities for self and others
• Make decisions using independent and sound judgement; partners with others as needed
• Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
• Balance the needs of the Customer and the business when making decisions
• Create win-win solutions to Customer issues; delivers on Customer commitments
• Get work done well, on time and follow the right process
• Drive work processes and pay close attention to detail
• Perform multiple duties in a high energy, fast-paced working environment
• Offers positive and developmental feedback; uses experience and knowledge to train and develop others

• High School Diploma, or equivalent
• Sales and customer service experience, in an area such as retail, preferred
• Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) and Salesforce, preferred
• Minimum 6 months prior Sales or Business Operations experience
• Completion of the Sales Experience Specialist Certification Program

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.