Handle leads by:
(1) Managing high-intent unit and project requests by connecting customers with developer sales and ensuring closure
(2) Classifying intent and routing them to the correct funnel/team with speed and accuracy
Key Responsibilities
Direct Sales Support (Developer Connector)
- Handle customers requesting specific units or projects: validate request, budget fit, and purchase readiness.
- Connect customers with developer sales and follow up to maintain momentum.
- Track milestones and ensure momentum: reservation steps, documents, confirmations, appointment coordination.
Intelligent Routing & Lead Qualification
- Review inbound leads across channels (calls, forms, WhatsApp, app/web signals)
- Identify customer intent and classify into the correct funnel (Primary/Resale/Now/Unlocked/Shares).
- Maintain strict SLAs for first action and correct assignment.
Operational Excellence
- Maintain accurate CRM data and follow playbook while maintaining customer-first communication quality
- Participate in QA reviews and coaching, implement feedback immediately.
- Flag recurring routing issues and developer friction points to help improve the system.
Requirements
- 6+ months to 2 years of experience in sales operations, inside sales, telesales or leads management roles.
- Strong communication skills
- Excellent written and spoken Arabic and English.
- Ability to work under pressure with high lead volume and strict SLAs.
- Clear ethics: consistent application of routing rules and accurate documentation.
Top Skills
What We Do
An end to end platform providing a seamless experience for prospective buyers, sellers & investors in the real estate space.
We are a tech-based information & services hub with multiple arms that tackle every step of our clients journey from searching for a home, to buying, selling, consulting and/or investing in properties on a fully immersive digitized platform.
Using machine learning and tailored algorithms that foresee & learn customer demands properties are recommended that better suit their needs. The ease of online navigation, the ability to compare different properties and filter according to personal interests allows customers malleability and short search times.
Our Nawy Now service allows customers to move in and pay later with reasonable payment plans. This program tackles the adversity of finding ready to move homes by providing a wide array of competitively priced properties with up to 10 year installment plans.
