As Sales Executive you will proactively develop new customer relationships, manage opportunities from current and new customers and close deals professionally in a way that increases KONE’s equipment in service and profitability. This position is entirely new business sales within lifts. Whilst you do not need to have previous experience in the lift industry, this role would particularly suit someone who can sell with confidence and maturity, is digitally aware, and comfortable with communicating complex information/proposals to a wide range of private and public sector stakeholders including Managing Agents, FM’s, industry experts and everyone in-between. This role is suited to someone who can open doors and create opportunity in the market, so you will be hungry for success, collaborative in your approach and able to influence both internal and external stakeholders at all levels as well as building sustainable partnerships.
For this position you would be expected to be on the road at least 3 days a week meeting customers, engineers and operations.
This position will cover customers north of the river Thames and will cover inside the M25 and Essex.
Key responsibilities:
Customer Relationship Management
- Proactively develops and creates customer relationships in their areas of responsibility.
- Accountable for developing KONE position in your customer base or market area.
- Creates and communicates leads and sales opportunities for entire KONE sales team (e.g., cross-selling)
- Documents the customer and contact information, maintains customer data.
Sell
- Accountable for leads, opportunities, orders, and contracts to meet the sales targets.
- Validates that the contents of the order received from the customer are in line with the negotiation process outcome, including terms and conditions, quality, and safety.
- Accountable for hand-over to Portfolio Managers and maintenance operations with complete and correct information.
- Maintains full information of opportunities, tasks, and visits.
- Timely and accurate reporting.
- Some cold calling will be required.
Skills and experience required:
- Previous experience and results in Sales and customer relationship management.
- Experience in wining and growing new service contracts is desirable.
- Mastering customer contacts, presentations, and negotiations, closing deals, tendering process, aftersales activities, basic knowledge of contractual and financial terms.
- Industry experience is desirable, but not essential; enthusiasm in your approach to new business is more important.
- Good presentation skills.
- Proficient IT skills, CRM (Salesforce).
- Good knowledge of the English language (written and spoken).
What KONE can offer:
We offer a competitive salary, 25 days holiday and additional Bank Holidays, 1 paid Volunteering Day, Company Pension Scheme, Private Medical Insurance, Quarterly Commission, EV Car, PDI, Dental Plan, Development opportunities, and development reviews to help you achieve your professional goals. Endless support from experienced lifts industry leaders, Kone Discounts, Gymflexi Membership, 24/7 GP Support & Wellbeing Access, Hybrid Working.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
Skills Required
- Previous experience and results in sales and customer relationship management
- Experience winning and growing new service contracts
- Strong presentation, negotiation and closing skills; familiarity with tendering, aftersales processes, contractual and basic financial terms
- Proficient IT skills and experience with CRM (Salesforce)
- Good written and spoken English
- Ability to be field-based and travel on the road at least 3 days per week; cover north of the River Thames, inside M25 and Essex
- Industry (lift/elevators) experience
- Ability to cold call, open doors, influence stakeholders and build sustainable partnerships
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
