The Role
Manage SaaS contract renewals through phone-based customer engagement, relationship management, negotiation, and follow-up. Address customer concerns, communicate product value, identify upsell and cross-sell opportunities, maintain CRM records, monitor renewal pipelines, and collaborate with sales, customer success, and product teams. The role focuses on customer retention, revenue growth, and achieving renewal targets in a high-volume environment.
Summary Generated by Built In
About FloBiz | myBillBook
FloBiz is a fast-growing SMB Tech startup on a mission to help small businesses grow with cutting-edge tech like AI. We dream of a world where every small business runs like a modern tech startup—efficient, data-driven, and scalable. Our goal? To make business operations simpler, faster, and smarter for SMBs with our easy-to-use digital solutions. We’re a lean, high-impact team that moves fast, innovates constantly, and puts users first. We believe in autonomy, creativity, and zero bureaucracy—just great work and great people.
myBillBook is India’s leading billing and accounting platform designed to empower SMBs. From busy metro cities to small towns, millions of business owners use myBillBook daily for billing, accounting, and inventory management. It’s more than just a tool—it’s a lifeline that helps them run their businesses efficiently.
Position Overview:
We are seeking a customer-focused and results-driven Renewal Agent to join our team in the SaaS (Software-as-a-Service) industry. As a Renewal Agent, your primary responsibility will be to engage with customers over phone calls, manage their contract renewals, and ensure a high level of customer satisfaction. You will leverage your excellent communication skills, persuasive abilities, and product knowledge to drive successful contract renewals and contribute to revenue growth. This role requires a proactive approach, strong negotiation skills, and the ability to thrive in a fast-paced, phone-based environment.
Key Responsibilities:
- Manage contract renewals by proactively reaching out to customers via phone calls.
- Build and maintain strong relationships with customers, serving as their primary point of contact for renewal-related matters.
- Engage with customers to understand their needs, gather feedback, and address any concerns or issues.
- Effectively communicate the value and benefits of continued service, ensuring customers understand the impact of renewing their contract.
- Identify opportunities for upselling or cross-selling additional products or services during the renewal process.
- Negotiate contract terms and pricing to maximize customer satisfaction while achieving renewal targets.
- Maintain accurate and up-to-date records of customer interactions and renewal activities in the CRM system.
- Collaborate closely with internal teams, including sales, customer success, and product, to ensure a smooth renewal process and resolve customer-related issues.
- Monitor renewal pipeline and proactively follow up with customers to ensure timely renewals.
- Stay informed about industry trends, competitor offerings, and customer feedback to enhance the renewal process and drive customer retention.
Qualifications:
- Bachelor's or Master's degree in business, marketing, or a related field.
- Proven experience of minimum 1-3 years in a customer-facing role, preferably in a phone-based sales or renewal environment.
- Strong negotiation and persuasion skills, with the ability to handle objections and resolve customer concerns effectively.
- Excellent verbal communication skills, with the ability to articulate complex concepts clearly and concisely over the phone.
- Active listening skills to understand customer needs and provide appropriate solutions.
- Detail-oriented and highly organized, with the ability to manage multiple renewal projects simultaneously and meet deadlines.
- Self-motivated and results-driven, with a track record of meeting or exceeding renewal targets.
- Familiarity with CRM systems and proficiency in using sales and customer management tools.
- Knowledge of the SaaS industry, including an understanding of subscription-based business models and customer lifecycle management.
- Ability to adapt to a fast-paced, dynamic environment and handle high call volumes while maintaining a positive and professional demeanor.
We offer a competitive salary package, including performance-based incentives, health benefits, and opportunities for career growth. If you are passionate about delivering exceptional customer experiences over phone calls, driving renewals, and contributing to revenue growth, we would love to hear from you. Apply now to join our team as a Renewal Agent (Phone-Based) in the SaaS industry.
Location - 4th Floor, B 8 and 9, Block B, Sector 1, Noida, Uttar Pradesh 201301
Week off - 1st Sat Off + All Sunday
Languages :- English+Hindi
Skills Required
- Bachelor's or Master's degree in business, marketing, or a related field
- Minimum 1-3 years of experience in a customer-facing role, preferably phone-based sales or renewals
- Strong negotiation and persuasion skills
- Ability to handle objections and resolve customer concerns
- Excellent verbal communication skills
- Active listening skills
- Strong organization and attention to detail
- Ability to manage multiple renewal projects and meet deadlines
- Self-motivated, results-driven approach with a record of meeting or exceeding targets
- Familiarity with CRM systems and sales or customer management tools
- Knowledge of SaaS, subscription-based business models, and customer lifecycle management
- Ability to work in a fast-paced environment and handle high call volumes
- English and Hindi language proficiency
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The Company
What We Do
Founded in 2019 by IIT and BITS alumni, FloBiz is a neobank for SMBs backed by renowned investors like Sequoia Capital, Elevation Capital, Greenoaks Capital, Beenext and Think Investments. Our products & solutions are designed to introduce a completely new way of doing business for small & medium enterprises with creative use of technology. Our marquee offering, called myBillBook — helps small- and medium-sized businesses digitise their invoicing, streamline business accounting and automate workflows of their enterprises. It is a complete GST billing and accounting solution designed exclusively for the aspirational SMB owners. myBillBook, supports Hindi, Gujarati and Tamil as well as English. With over a million monthly active users, SMBs now record over $1 billion worth of transactions on myBillBook every month. We fuel the growth of those enterprises that fuel our economy. https://mybillbook.sng.link/B1sl1/e69m/5xfb Available on Play Store and App Store #GrowWithFlo
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