Sales Excellence Manager, Global Sales Vendors

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

The Global Sales Vendors team partners with third-party external sales organizations to drive Stripe's revenue growth and expand access to Stripe's financial infrastructure. We design and scale the sales motions, processes, and performance frameworks that enable our vendor salesforce to deliver consistent results and exceptional customer experiences.

We work at the intersection of strategy and execution, partnering closely with Vendor Operations Managers, Sales Development leaders, and Growth Marketing teams to ensure our external salesforce reflects Stripe's standards and priorities across every customer touchpoint.

As a Sales Excellence Manager, you'll lead the transformation of how our third-party vendor sales teams go to market — redesigning sales motions from the ground up to incorporate agentic AI, automation, and LLM agents. You'll be the architect of a next-generation external salesforce, enabling vendor teams to deliver consistent results and outstanding customer experiences through modern, AI-powered processes.

You'll operate at both a strategic and operational level, designing scalable sales motions, building the performance frameworks that give senior leadership clear visibility into program health, and partnering closely with Vendor Operations Managers and internal stakeholders to scale proven approaches across regions and vendor sites.

• Lead the transformation of vendor sales motions to incorporate agentic AI, leveraging automation and LLM agents to enhance seller productivity and customer engagement
• Design, document, and optimize scalable sales motions for third-party vendor teams, ensuring alignment with company go-to-market strategy, standards, and customer experience principles
• Own program- and regional-level performance management, establishing a consistent rhythm of business, including pipeline reviews, forecast cadence, and executive reporting frameworks
• Partner with Vendor Operations Managers and senior sales leadership to surface cross-site trends, coach vendor leaders, and translate performance data into clear, executive-ready narratives and recommendations
• Serve as the bridge between internal sales leaders and vendor operations, delivering regular readouts, escalating regional and program risks early, and aligning goals and priorities across the organization
• Drive adoption and change management for new sales motions and performance processes, piloting new approaches and scaling proven solutions across programs and regions
• Partner with Sales Enablement to define future vendor team requirements, share systemic best practices, and sustain high-performance behaviors across all vendor sites

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• Experience in sales motion design and scalable process development for large or distributed sales teams
• Background in sales management or a sales excellence lead role, with a track record of coaching teams and driving consistent performance
• 10+ years of experience in sales strategy, sales operations, or vendor management, with demonstrated success in a third-party or outsourced sales environment
• Demonstrated ability to translate complex performance data into clear narratives and actionable recommendations for senior stakeholders

• Experience designing or implementing agentic AI-powered sales motions, including the use of LLM agents or automation to transform sales workflows
• Background in a high-growth technology or fintech environment
• Familiarity with customer experience metrics such as CSAT and quality assurance scoring