Sales Engineering Leader

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

The Sales Engineering team at Plaid is composed of dedicated technical team members who work to connect the dots between the business value promised by our products and the technical solutions that enable them to realize that value. The team plays a crucial role in ensuring our prospects and customers understand how Plaid creates value for their business, driving product adoption, growth, and deeper customer relationships. Our mission is to turn every prospect into a customer, and every customer into a lifelong Plaid champion and advocate.

The Sales Engineering Leader requires a balance of individual contribution and team leadership, being a key player in driving customer success and fostering a collaborative environment for the Sales Engineering team. You will play a critical role in enabling your team and ensuring their success. The ideal candidate will possess strong leadership experience, a proven track record of success in complex enterprise sales environments and a passion for successful customer outcomes.  

Responsibilities

• Work closely with prospects and customers across Plaid’s business, enhancing your team’s technical expertise while managing workloads and providing support to new team members. 
• Develop the Sales Engineering team’s knowledge of Plaid’s products and the ability to translate those products into solutions that drive business outcomes for customers. Build a team that serves as  the go to experts on Plaid’s products and solutions. 
• Manage the Sales Engineering team on a day to day basis including conducting one-on-one meetings with team members, acting as a point of escalation for team issues and resolving them effectively, and managing team workloads and performance.
• Recruit, interview, and onboard new team members. 
• Partner with sales leadership to strategize on deals, develop sales pitches, complete deep technical discovery and tailor technical presentations to drive better outcomes for prospects, customers and Plaid.
• Serve as the escalation point and technical advisor to strategic customers, addressing complex needs and solution-fit.
• Establish best practices for the team regarding demos, proof-of-concepts (POCs) and other related pre-sales activities. 
• Gather feedback from prospects and customers, communicate and work closely with Product, Engineering, Marketing and Support to shape the product roadmap with customer needs. 

Qualifications

• 5+ years of demonstrable experience in coaching and leadership skills for mid to large sized sales engineering organizations. 
• Deep understanding of and experience working with and selling infrastructure products and/or API platforms.  
• Demonstrated ability to build, motivate and develop talent. 
• Strong executive presence and the ability to build and maintain strong relationships with senior executives, partners, and internal stakeholders.
• Entrepreneurial - willing to go the extra mile, strong work ethic, resourceful, “get it done” attitude. 
• Desire to get your hands dirty and jump right in with customers, prospects and your team. 
• Ability to work under pressure, deadlines and navigate unexpected roadblocks with a customer-first attitude and a strong sense of empathy. 

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

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