Sales Engineering - Applications Engineer - Western, USA (remote)

March Networks is proud to be recognized as one of Ottawa’s Best Places to Work.

At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You’ll be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

Opportunity:

The Applications Engineer will work with enterprise customers to shorten the sales cycle by overcoming technical hurdles within these accounts. They will also work closely internally with product management and R&D to aid in software design. Helps R&D and Product Management understand customer use cases and application requirements. This position will require relationship building with customers and internal departments. Will be required to participate in the R&D agile process and interact via Jira and other tools throughout the development life cycle.   

The Applications Engineer must be well versed in the technical and sales aspects of March Networks products. Communication of complicated technical material to customers on demand is a requirement.

Duties and Responsibilities:

• Assist in the generation of new business and ensure growth of existing accounts through technical knowledge of the March products and subsequent third-party product integration
• Communicate customer feedback into future product developments
• Assist sales account managers by answering technical questions, making technical presentations, and managing customer trials through phone, email, and on-site visits
• Evaluate and integrate 3rd party devices
• Install, configure and test our solution at customer's facilities during Proof of Concepts
• Interface with various customers at both a business and a technical level and propose viable solutions in real time during customer meetings
• Provide technical training to end users and Certified Solution Providers
• Aid Product Management in writing Epics and Stories to clearly articulate field requirements.
• Attend Bi-Weekly Scrum meetings with R&D as required to help clarify requirements and insure a MVP is delivered.
• Works closely with R&D and Product Management on overall product improvements and architecture. 
• Drives product change by identifying technical deficiencies or work flow issues.

Qualifications:

• College or University Degree in a business or technical discipline
• Minimum 4 years of experience in networks and deployment of client/server software.  Other skills desired are Azure, AWS, Active Directory, SAML, SSL/TLS, SQL, Linux and CCTV/video surveillance equipment.

·        Understands the complexities of software development.

• Understands Agile processes
• Experience with large IT organizations and understands complexities of software and hardware deployments in major customers.
• Excellent communication (written and oral) skills in order to communicate effectively with various levels of personnel in an organization, including technical and executive
• Proven track record in providing customer satisfaction
• Understanding of how all facets of a manufacturing organization operates
• Results-driven with demonstrated initiative and trust, firmness and resilience
• Some project management experience

March Networks is an equal opportunity employer and supports a diverse workforce.

Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their cover letter.

Please note March Networks does use AI to filter applicants as part of the recruitment process.