Sales Engineer

Description

Concentric is the first national industrial power services organization delivering forklift and critical power and maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, GuaranteedPOWER® and PerpetualPOWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more.

Job Summary

The Sales Engineer supports the design and technical sales execution of critical power infrastructure projects for Data Centers. This role works under the guidance of Senior Sales Engineers and serves as a developing subject matter expert on High Voltage, Medium Voltage, and Low Voltage Electrical Systems. The Sales Engineer receives specialized training on products such as UPS Units, MV Switchgear, MV Transformers, LV Switchgear, PDUs, Busway, Containment, STSs, RPPs, Generator Paralleling Gear, and related data center infrastructure solutions. This role coordinates with multiple departments including Outside Sales, Concentric Management, Accounting, Service, and Senior Sales Engineers to support quoting, design, and order execution activities. The Sales Engineer is responsible for assisting in timely quote delivery and learning to manage projects from budgetary proposal through order entry. The Sales Engineer reports to the Senior Sales Engineer and has no direct reports.

Key Job Responsibilities

• Reliable attendance and punctuality.
• Work with the Outside Sales Team and Senior Sales Engineers to design, price, and propose Data Center Critical Power and Cooling Systems that meet customer lead time and budget requirements
• Assist in developing budgetary and firm proposals, single-line diagrams, block diagrams, basic layout drawings.
• Support custom solution development under Senior Sales Engineer guidance, leverage manufacturer tools and pricing programs to build competitive proposals, and learn redundancy topologies (N, N+1, 2N) and runtime sizing methodologies.
• Work with approved manufacturers to request Budgetary pricing, technical clarifications, Lead time updates, assist in maintaining strong relationships with the company’s manufacturer partners Support product sourcing to meet project timelines and pricing targets.
• Stay informed on new and existing manufacturer products, assist Senior Sales Engineers in gathering product updates and technical documentation, provide market feedback regarding customer needs, pricing trends, and competitive solutions, and participate in manufacturer training and product workshops.
• Assist in processing orders in accordance with company policies and procedures.
• Support the review of term conditions, MSA requirements, lead time commitments, and cancellation policies.
• Coordinate with Accounting, Management, and Outside Sales to ensure accurate order entry and help maintain job profitability through accurate costing and margin review
• Under the mentorship of Senior Sales Engineers, the Sales Engineer will develop proficiency in: Electrical Theory, Power Distribution Design, Battery Runtime Calculations, Data Center Infrastructure Standards, company      policies, practices, tools, and quoting workflows.
• Assist Senior Sales Engineers with Large or Complex bid packages and participate in training on AI Data Center design trends and emerging cooling and power technologies.
• Other duties as assigned by supervisor.

Key Performance Measurements

• A score card that reflects assessment proposal and turnaround in days, number of deals quoted, total amount and percent of successful sales, percent of Gross profit.
• Track timeline of deals between assessment, quotes, closing and installation.
• Management observation regarding attitude, diligence, team contributions, and willingness and ability to learn new skills and information. 
• Other key performance indicators as assigned.

Requirements

• Bachelor’s degree in engineering, business, or a related field.
• 2+ years related experience in technical sales engineering or support roles within the data centers industry. 
• Must pass a background check and drug screen. 
• Ability to translate technical concepts into business value.
• Strong communication, problem solving, and analytical skills. 
• Capable of organizing work and work independently, with limited supervision. 
• Willingness to work collaboratively with individuals from diverse backgrounds across locations and departments. 
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs. 
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction. 
• Must be professional in interactions with customers.
• Capable of adapting to a fast-changing environment.
• Professionalism required at all times.
• Ability to prioritize and stay focused while handling multiple accounts.
• Highly organized and detail oriented.
• Willing to travel up to 10% of the time, with occasional overnight travel required.

*This job description is subject to change at any time.

Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits:

• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
• Three medical plan options with employer premium contribution that start on day one.
• Employee paid dental and vision insurance that starts on day one.
• Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
• Medical and dependent care Flexible Spending Accounts (FSA) available.
• Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
• Company 401K plan with 100% match on the first 4% of employee contributions. 
• 8 paid holidays.
• Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually. 
• We offer employee paid accident, critical illness, and hospital indemnity insurance. 
• We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts. 
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this 

job, the employee is regularly required to sit or stand up to 8 hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. 

The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up 25 pounds. While performing the duties of this job, the employee may be required to wear approved Personal Protective Equipment (PPE) and must maintain a high level of self-awareness about their surroundings. Specific vision abilities required by this job include close vision and ability to adjust focus. This position requires the ability to stare at a computer screen for up to 8 hours a day.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in customer facility locations, office space, hotels, and more. The noise level in the work environment is moderate to heavy requiring hearing protection (customer locations). 

The Concentric Company is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), gender identity or expression, parental status, national origin, age, disability, genetic information (including family medical history), veteran or military service, or any other legally protected status.

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