Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Kaseya is looking for an experienced Sales Engineer to join our Sydney office to support the Sales team across the APAC region. This role focuses on delivering compelling technical demonstrations and guiding prospective customers through the value of the Kaseya technology stack.
As a key member of the pre-sales organisation, you will partner closely with Account Executives to understand customer challenges and position Kaseya’s solutions through technical discovery, demonstrations, and solution design. While this role supports the broader IT Complete platform, experience with PSA or RMM solutions will be beneficial.
Most engagement with customers will occur through virtual platforms such as Zoom and Microsoft Teams, with opportunities to travel within ANZ for industry events and customer meetings.
Key Responsibilities- Design, prepare and deliver technical demonstrations and presentations showcasing the value of the Kaseya technology platform.
- Partner with Sales Executives to identify customer challenges and position tailored technical solutions.
- Support the pre-sales lifecycle, including discovery, product demonstrations, proof-of-concept (POC) coordination, and technical validation.
- Address technical objections and solution architecture questions throughout the sales process.
- Work with customers to evaluate solutions and ensure successful technical validation during POCs.
- Support the creation of technical responses for RFI/RFP submissions, proposals, and solution documentation.
- Maintain strong knowledge across the Kaseya product portfolio, including automation, security, backup, endpoint management, and MSP business management tools.
- Provide field feedback to product and engineering teams to help influence product development and strategy.
- Demonstrated experience in a Sales Engineer, Solutions Engineer, or Technical Pre-Sales role.
- Proven ability to demonstrate technical products and clearly articulate solution value to both technical and business stakeholders.
- Familiarity with the MSP ecosystem, including tools such as PSA, RMM, endpoint management, security, backup, and automation platforms.
- Solid understanding of IT infrastructure and networking fundamentals (LAN, WAN, DNS, VPNs).
- Experience working in Windows environments, with basic knowledge of macOS and Linux.
- Strong communication and presentation skills, with confidence delivering demos virtually and in person.
- Curious, proactive, and passionate about learning new technologies and solving customer challenges.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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What We Do
Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries.
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