Root Access

Sales Engineer

Posted 13 Days Ago

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New York City, NY

In-Office

Mid level

Artificial Intelligence • Software • Design

Rage With the Machines

The Role

The Sales Engineer will engage with customers to showcase products, understand their technical needs, and facilitate the adoption of the technology, while translating feedback into internal insights.

Summary Generated by Built In

About Us

Root Access is a leading AI company helping build mankind's most important machines. We develop the tools embedded engineers use to configure and program complex hardware systems across industrial, defense, and other mission-critical sectors.

Role Overview

We’re looking for a Sales Engineer who loves deeply technical products and is a great communicator. You’ll work directly with the founders, product team, and partners to translate real engineering pain into successful customer engagements.

This is a hands-on, early-stage role that will not be a typical 9-5 experience.

What You’ll Do:

Partner with sales and founders on technical discovery calls and demos
Understand customer systems, workflows, and constraints (hardware, firmware, tooling, compliance)
Design and run product demos, proof-of-concepts, and pilots
Answer technical questions during the sales cycle (architecture, integration, security, roadmap)
Help customers evaluate and adopt the product successfully
Translate customer feedback into actionable insights for product and engineering
Create and maintain demo environments, reference architectures, and technical collateral
Occasionally support onboarding and early customer success for strategic accounts

What We’re Looking For:

Technical background (Robotics, EE, CS, or similar)
Experience with embedded systems, firmware, hardware-software integration, or developer tools
Comfortable explaining complex technical concepts to technical and non-technical audiences
Experience in a customer-facing role (sales engineering, solutions engineering, field engineering, developer relations, or similar)
Curious, scrappy, and comfortable with ambiguity
Able to run a call end-to-end: discovery → demo → follow-up
Excellent written and verbal communication

Nice to Have:

Startup experience (especially early GTM roles)
Experience selling a technical product for 3+ years
Experience working with regulated industries (aerospace, automotive, medical, defense)
Experience writing technical blogs, and recording / running live demos