Solutions Engineer

At Assort Health, we believe healthcare should feel effortless and connected — quick answers, clear communication, and seamless access to care. That’s why we’re building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs.

Assort is the most comprehensive patient experience platform powered by specialty-specific agentic AI. Assort’s omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need.

Since launching in 2023, Assort has managed over 150M+ patient interactions, slashing average hold times from 11 minutes to 1 minute. Our platform now handles calls for thousands of providers with 98%+ resolution rates and 99% scheduling accuracy. Patient satisfaction averages 4.5/5 over 52K reviews, and we’ve achieved 20× revenue growth in 2025. We’re scaling rapidly and expanding adoption across the entire healthcare industry.

You’ll work closely with customers, prospects, and internal teams to translate business goals into scalable AI architectures built on our platform and models. As a Sales Engineer, you’ll serve as a trusted advisor — bridging the gap between cutting-edge technology and real-world healthcare impact. You’ll identify opportunities, shape solutions, and ensure seamless deployment and adoption of AI that truly transforms patient access and engagement.

This is an ideal role for a deeply technical builder who’s excited about healthcare, data, and AI—someone who thrives in a fast-paced, mission-driven environment and enjoys helping complex organizations unlock value with intelligent automation.

This role reports to the Director of Solutions Engineering.

• Act as a technical advisor and strategic partner to customers and prospects.

• Lead complex demonstrations of Assort Health’s AI offerings, showcasing real-world value and scalability.

• Partner with Sales to qualify new prospects and support existing customers on their journey to build and scale AI-driven healthcare solutions.

• Provide high-value feedback to Product, Engineering, and Research teams to inform platform evolution and feature prioritization.

• Create educational content and tooling to empower both internal teams and external partners.
  

• 2+ years of experience in pre-sales or solutions engineering within healthcare or electronic health record (EHR) environments.

• Exceptional communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.

• Proven ability to map business needs to technical solutions and drive consensus across multidisciplinary teams.

• Strong engineering fundamentals with experience designing, building, or scaling production-grade systems or applications.

• A strong sense of ownership, curiosity, and adaptability — eager to learn new skills and ensure both team and customer success.

• Comfort operating in dynamic, high-growth environments, managing multiple priorities, and context-switching with ease.

• Willing to travel up to 50% as needed.

• Experience with voice AI technologies.

• Familiarity with healthcare data formats (e.g., FHIR, HL7) or hospital operations.

• Prior experience at a high-growth AI or healthcare technology startup with voice AI

• 💸 Competitive Compensation – Including salary and employee stock options so you share in our success.

• 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.

• 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.

• 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.

• 🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.

• 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.

• 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.

• 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.

• 👵 401(k) – Build your retirement savings.

Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you!
Please note: the Assort Health Talent Team will only email you from an assorthealth.com email address.