Today, when you go to your doctor and get referred to a specialist (e.g., for sleep apnea), your doctor sends out a referral and tells you, “They’ll be in touch soon.” So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often specialists and medical services are overwhelmed with referrals and the painstakingly manual process it takes to qualify your referral prevents them from getting around to it on time, or sometimes at all. Tennr prevents these delays and denials by making sure every referral gets where it needs to go, with the right info, at the right time. Powered by RaeLM™ Tennr reads, extracts, and acts on every piece of patient information so providers can capture more referrals, slash denials, and reduce delays.
Role DescriptionThe Solutions Engineer plays a pivotal role in the customer's evaluation of Tennr, ensuring a smooth integration and transformative experience. Collaborating closely with sales, you will develop and execute evaluation plans, guiding customers from initial discovery to final proposal. This role demands a deep technical understanding, customer focus, and cross-functional collaboration with sales, product, engineering, and post-sales teams. You will effectively communicate complex technical concepts to both technical and non-technical stakeholders, showcasing how Tennr can achieve key business outcomes.
Responsibilities• Involvement in the sales cycle from qualifying an opportunity through proposal.
• Assess current state and identify key business objectives through assessments, workshops, and discovery calls.
• Develop evaluation plans and aid AE in building opportunity/account strategies.
• Aid the AE in mapping Tennr solutions to business outcomes and help build the business case to guide the customer to understand ‘why Tennr’.
• Support the sales team and prospects during technical evaluations by providing expert knowledge and guidance on Tennr’s platform.
• Build, customize, and deliver product demonstrations and POC’s to effectively communicate the value of Tennr’s solutions.
• Deeply understand prospect workflows, identifying inefficiencies, and demonstrate how Tennr’s technology can optimize these processes to drive better outcomes.
• Collaborate closely with sales, product, and engineering teams to ensure alignment in delivering tailored solutions that meet client needs.
• Provide technical consultation throughout the sales cycle to help prospects envision successful implementations of Tennr’s platform.
• Maintain up-to-date knowledge of Tennr’s product capabilities, competitive landscape, and industry trends to provide informed advice to prospects.
• Travel 10-20% of the time to customers' sites and conferences.
Qualifications• 2 + years of experience in sales/solutions engineering, preferably within the SaaS industry.
• Have a strong sales acumen - knowledge of sales methodologies (MEDDPICC, Challenger Sale, Solution Selling, etc.).
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with prospects and internal teams.
• Strong technical background with the ability to understand and convey complex technical concepts to a variety of audiences.
• Proficient in creating and delivering compelling product demonstrations that address client-specific needs.
• Experience in a startup or fast-paced tech environment is a plus.
• A team player who thrives in collaborative environments and values diverse perspectives.
• Experience with cloud/hybrid environment networking and infrastructure is a plus.
• Experience with American healthcare tech is a plus.
• Experience with API design is a plus.
Why Tennr?Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact.
Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructure
Innovate with Purpose: we’re not just doing this for fun (although we do have a lot of fun). At Tennr, you’ll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system.
Build Relationships: collaborate and connect with like-minded, driven individuals in our Chelsea office 4 days/week (preferred)
Free lunch! Plus a pantry full of snacks.
New, spacious Chelsea office
Unlimited PTO
100% paid employee health benefit options
Employer-funded 401(k) match
Competitive parental leave
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What We Do
Tennr reads documents from incoming faxes passing through healthcare practices and automates essential tasks like scheduling and qualifying patient visits. By automating that paperwork with Tennr, practices receive more patient referrals and reduce billing errors by 98%, significantly growing revenue.
